Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
As an IT Support Specialist, you will provide first-level technical support to employees across the Cognism group, ensuring seamless IT operations. You will play a crucial role in troubleshooting technical issues, managing IT assets, and supporting both office-based and remote employees with their IT needs.
YOUR CHALLENGES & OPPORTUNITIES
- Provide IT Support & Troubleshooting – Act as the first point of contact for IT support, assisting employees with technical issues across multiple locations.
- Manage IT Systems & SaaS Applications – Support workplace systems (endpoints) and IT solutions, ensuring employees have the tools they need to perform effectively.
- Optimize IT Asset Management – Maintain an up-to-date inventory of IT equipment, ensuring timely procurement and replacement of faulty hardware.
- Enhance Cybersecurity Compliance – Collaborate with security teams to monitor alerts, resolve security issues, and ensure best practices are followed.
- Improve IT Documentation & Processes – Standardize and document IT processes, troubleshooting guides, and configuration procedures to enhance efficiency.
- Support Onboarding & Offboarding – Work closely with HR Operations to set up IT equipment and user accounts for new joiners and ensure smooth offboarding processes.
- Manage Network & Connectivity – Administer and troubleshoot Wi-Fi networks, ensuring reliable connectivity for office and remote users.
- Deliver Event & AV Support – Provide IT and AV support for in-office events, ensuring seamless setup and operation of multimedia equipment.
OUR EXPECTATIONS
- Professional Experience – Minimum 3 years of experience in an IT support or helpdesk role, managing remote support across multiple time zones.
- Technical Expertise – Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common SaaS applications.
- Network & Security Skills – Experience with network troubleshooting, Wi-Fi management, and basic firewall administration.
- Customer-Focused Approach – Strong service orientation, ensuring operational excellence and high user satisfaction.
- Collaboration & Communication – Ability to work closely with IT teams across different regions and communicate effectively with stakeholders.
- Problem-Solving Mindset – Proactive, solution-driven, and adaptable to a fast-paced environment.
- Organizational Skills – Strong ability to track IT assets, manage tickets efficiently, and document processes for knowledge sharing.
- Certifications (Preferred) – CompTIA A+ and ITIL Certification are highly desirable.
OUR TECH STACK
- Operating Systems – Windows & macOS
- Productivity & Collaboration Tools – Microsoft 365, Slack, Zoom, Atlassian Suite
- IT & Security Management – Entra ID, Microsoft Intune, Autopilot
- Networking & Infrastructure – Wi-Fi networks, firewall administration
- IT Support Tools – IT ticketing systems, remote support software
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!
Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.
Here’s what we stand for:
🤝 We Own the Outcome Together.
🤓 We Deeply Understand our Customers.
🏆 We Celebrate Impact Wherever It Comes From.
At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!
Skills Required
- Minimum 3 years of experience in an IT support or helpdesk role
- Experience managing remote support across multiple time zones
- Strong knowledge of Windows
- Strong knowledge of macOS
- Strong knowledge of Microsoft 365
- Experience with common SaaS applications
- Network troubleshooting experience
- Wi‑Fi management experience
- Basic firewall administration experience
- Experience with Entra ID
- Experience with Microsoft Intune
- Experience with Autopilot
- Experience with IT ticketing systems
- Experience with remote support software
- Experience with Slack
- Experience with Zoom
- Experience with Atlassian Suite
- Ability to manage IT asset inventory and procurement
- Experience supporting onboarding and offboarding
- Experience providing AV support for events
- Strong customer service, collaboration and communication skills
- Problem-solving mindset and strong organizational skills
- CompTIA A+ certification
- ITIL certification
Cognism Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cognism and has not been reviewed or approved by Cognism.
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Fair & Transparent Compensation — Sales compensation for SDR and AE roles is considered broadly in line with market norms, with on‑target earnings seen as attainable for strong performers. Role and location specifics suggest UK SDR pay is near market, enabling reasonable earnings for performers.
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Leave & Time Off Breadth — Annual leave is presented as generous, with an extra day off for birthdays and region‑specific policies. This positions time off as a meaningful part of the core package.
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Parental & Family Support — Maternity and paternity packages are highlighted as “excellent,” with details varying by country. This points to an emphasis on family support in the offering.
Cognism Insights
What We Do
Cognism is a leader in international sales intelligence, setting a new standard for data quality and compliance, trusted by 1800+ revenue teams worldwide. Cognism helps businesses find, engage and close their dream prospects by providing premium company and contact information, including firmographics, technographics, sales trigger events, intent data, verified business emails and phone-verified mobile numbers. Next level GDPR & CCPA compliance, combined with innovative technology and integrations with leading CRM and sales engagement partners, make Cognism the number one choice for businesses looking to create a predictable pipeline, find their next best business opportunity and overcome global compliance barriers.
