IT Support Specialist

Located in Central Florida just minutes from Walt Disney World®, Reunion Resort & Golf Club is the premier Orlando vacation destination delivering the best in Florida resort experiences, whether for a family vacation, golf getaway, or group retreat – there is something for everyone! Our guests enjoy luxury villa accommodations and vacation homes, three signature championship golf courses, named  2025 Top 3 Golf courses in Orlando by PGA Magazine – Palmer, Watson, and Nicklaus; a 5-acre water park, tennis and pickleball courts, mini golf, bocce ball and exceptional on-site dining with seven dining outlets and bars.

Reunion Resort and Golf Club offers a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition. Hospitality begins with us, and at the heart of our culture is genuine care for our guests, and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here, innovation and collaboration thrive, and every team member is empowered to deliver warm, personalized service that makes our guests feel right at home.

Job Title: IT Support Specialist

Location: Kissimmee, FL

FLSA Status: Exempt

Only candidates that meet the below qualifications will be considered

Job Responsibilities

• Solid understanding of IT systems, networking, and software applications, along with exceptional problem-solving and communication skills 
• Provide technical support and troubleshooting for hardware, software, and network-related issues at lodging, retail, and food & beverage locations.
• Respond to service requests promptly, both in person and remotely, to minimize downtime and disruptions.
• Perform onsite installation, configuration, and maintenance of IT equipment, including computers, peripherals, POS systems, and network devices.
• Collaborate with remote teams and individuals to troubleshoot and resolve technical issues effectively.
• Assist with the setup, configuration, and maintenance of network infrastructure, including routers, switches, and wireless access points.
• Troubleshoot network connectivity issues and ensure seamless communication between onsite and remote locations.
• Work closely with network administrators to implement and enforce network security measures.
• Provide support for business software applications, including Point of Sale (POS) systems, property management systems, and other industry-specific software.
• Assist end-users with software installations, updates, and configurations.
• Conduct training sessions and create user documentation to help employees understand and effectively utilize software applications.
• Manage hardware inventory, including computers, tablets, printers, scanners, and other peripheral devices.
• Coordinate repairs and warranty services for faulty or damaged hardware.
• Assist with hardware procurement, ensuring compliance with organizational standards and budgetary guidelines
• Maintain accurate records of all support requests, troubleshooting steps, and resolutions.
• Create and update technical documentation, user guides, and standard operating procedures.
• Prepare regular reports on support activities, including key metrics and trends.
• Stay updated on emerging technologies and industry trends relevant to lodging, retail, and food & beverage sectors.
• Evaluate new hardware and software solutions, providing recommendations to improve operational efficiency and user experience.
• Collaborate with IT teams to plan and implement technology upgrades and projects.
• Attend all required meetings and trainings.
• Perform other duties as assigned by leadership to meet business needs.
• Adhere to all company policies, safety procedures, and brand service standards.

• Position requires flexibility in scheduling including AM/PM shifts, weekends, and holidays. Will be required to participate in a 24/7 on-call rotation.
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• IT experience of at least 3 years is required. Hospitality experience is a plus. 
• Advanced proficiency in Microsoft software programs.
• Must have strong verbal and written communication skills
• Must be able to sit, stand, and walk for long periods of time. Must be able to complete repetitive motions during shift such as bending, stooping, squatting, climbing, etc.
• Ability to travel to various locations to provide hands-on support and ensure the smooth operation of our IT infrastructure.
• Experience with network infrastructure setup, troubleshooting, and security.
• Advanced background in general Microcomputer hardware, software and networking, installation, troubleshooting, and repair.
• Familiarity with POS systems, property management systems, and industry-specific software is highly desirable.
• Comfortable to perform the essential functions of the role in various types of Florida weather conditions including:  sunshine, heat, and rain.
• Comfortable to complete repetitive motions, lifting and carrying up to 50 lbs.
• English language proficiency is required to perform the essential functions of this position.
• Flexible schedule availability, including evenings, weekends, and holidays, may be required based on business need.

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Reunion Resort & Golf Club is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to background checks. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Reunion Resort & Golf Club and need special assistance to apply for a posted position, please send an email to [email protected].