We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description-Provide end user desktop / phone support to deterine and resolve end user support issues.
-Will require reimaging/imaging of laptops, desktops and thin clients on-site.
-Opening and closing tickets.
-Matching PO's with deliveries and acceptance of deliveries.
-Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member.
-Managing your specific ticket queue.
-Adding and troubleshooting hardware such as hard disks and memory.
-Troubleshoot encryption and system configuration issues.
-Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt
Requirements:
Qualifications- Win XP
- Win7
- Support helpdesk
- Microsoft Office
- Google Apps
- VPN / Remote Connectivity
- Mobile Device Support (Andriod, iOS, Blackberry devices)
- Relevant desk side experience
- MAC (OSX) support
- Telephone Support using remote tools.
- Ticket Management knowledge (Remedy).
- Ability to make sound decision on the fly, to meet the customers needed.
- Ability to manage multiple issues at one time.
- Ability to work well as part of a team.
- Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact.
Skills Required
- Provide end user desktop and phone support
- Imaging/reimaging laptops, desktops and thin clients on-site
- Open and close support tickets and manage a ticket queue
- Match purchase orders with deliveries and accept deliveries
- Coordinate hardware acceptance and initial login for new staff
- Add and troubleshoot hardware (hard disks, memory)
- Troubleshoot encryption and system configuration issues
- Create mailing labels, track shipments, and document receipts
- Windows XP support
- Windows 7 support
- Microsoft Office proficiency
- Google Apps proficiency
- VPN and remote connectivity support
- Mobile device support (Android, iOS, BlackBerry)
- Mac (OSX) support
- Telephone support using remote tools
- Ticket management knowledge (Remedy)
- Relevant desk-side support experience
- Ability to make sound decisions on the fly
- Ability to manage multiple issues simultaneously
- Ability to work well as part of a team
- Clear communication with customers via email, phone and in-person
- May require after-hours and weekend work and overtime
What We Do
We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals. We believe technology can revolutionize a company and innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress
