IT Support Specialist I

We're looking for a customer-focused IT Support Specialist I who enjoys solving technical challenges, helping people, and making an immediate impact. In this role, you'll be the go-to resource for team members who need hands-on technology support, ensuring hardware, software, phones, and critical business systems are operating at their best.

If you're a natural problem-solver with a passion for technology and outstanding customer service, we'd love to hear from you!

• Respond to help desk requests and provide timely, hands-on support for desktops, laptops, hardware, software, and end-user technology.
• Install, configure, maintain, and troubleshoot Windows-based workstations and related equipment.
• Support phones, headsets, call center applications, mobile devices, teleconferencing, and collaboration tools.
• Diagnose and resolve issues involving printers, copiers, scanners, and other peripherals.
• Manage IT equipment inventory and assist with device deployment, upgrades, and replacements.
• Assist with server monitoring, user account administration, password resets, antivirus management, backups, and system access permissions.
• Partner with software and hardware vendors to troubleshoot issues and implement upgrades.
• Provide exceptional customer service while maintaining confidentiality, professionalism, and a positive user experience.
• Support business continuity efforts, including disaster recovery testing and response to critical operational events when needed.
• Collaborate with team members across the organization and contribute to additional IT projects and departmental initiatives.

Minimum Requirements:
• High school diploma or equivalent
• One (1) year of experience with PC troubleshooting and Microsoft operating systems
• Experience in remote desktop support, virtual environments, VoIP user support, and network cabling troubleshooting

Certifications and Licenses:
• May be required to possess a valid state of Florida driver’s license

Preferred Qualifications:
• One (1) CompTIA or similar certification related to IT (i.e. A+, MTA)

Why You'll Love Working Here

We're serious about our work—but we also believe work should be enjoyable.

Our offices were designed with our team members in mind and includes:

• State-of-the-art fitness center
• Complimentary chef-prepared lunches monthly
• Beautiful walking trail around our offices
• Team Member appreciation events throughout the year
• Food truck events featuring local favorites
• Professional development, mentoring, and continuing education
• Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more

At Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued.