Duration: 3 Months Contract (Possible Extension / Temp-to-Hire)
Location: Plainfield, IL 60544 (Onsite)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Two days per week: 10:00 AM – 7:00 PM, employee-selected except Mondays)
Pay Rate: $28.00/hour on W2
We are seeking a Client Support Associate / IT Support Specialist to provide onsite technical support for internal employees in a fast-paced office environment. This individual will serve as the primary onsite IT contact, delivering exceptional customer service while troubleshooting hardware, software, networking, and printer issues. The ideal candidate is customer-focused, technically proficient, and comfortable working independently while collaborating with a larger IT support team.
This role offers the opportunity to convert to a full-time position based on performance and business needs.
Key Responsibilities- Provide first-level technical support to internal employees for hardware, software, and network-related issues.
- Troubleshoot and resolve desktop, laptop, printer, and peripheral device issues.
- Install, configure, and maintain software, operating systems, print drivers, and workstation applications.
- Prepare, image, deploy, and replace laptops and other end-user devices.
- Support new hire onboarding by configuring equipment and user workstations.
- Perform hardware replacements, software updates, and routine system maintenance.
- Respond to and resolve IT support requests through an internal ticketing system and chat support.
- Provide remote support via chat while also assisting employees in person.
- Escalate complex technical issues to appropriate support teams when necessary.
- Monitor IT systems, identify recurring issues, and implement corrective actions.
- Document troubleshooting steps, resolutions, and updates within the ticketing system.
- Deliver outstanding customer service while serving as the primary onsite IT support contact.
- 2+ years of IT Support, Help Desk, or Desktop Support experience.
- 2+ years of customer service experience.
- Experience troubleshooting:
- Windows operating systems
- Desktop and laptop hardware
- Printers and peripheral devices
- Microsoft Office applications
- Basic understanding of networking concepts and network troubleshooting.
- Strong verbal and written communication skills.
- Excellent analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to provide both remote and onsite technical support.
- Experience supporting VPN connectivity.
- IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
- Associate's or Bachelor's degree in Information Technology or a related field.
- Experience imaging, configuring, and deploying laptops.
- Familiarity with hardware upgrades and workstation setup.
- Friendly, approachable, and customer-focused.
- Strong interpersonal and communication skills.
- Ability to remain calm under pressure and manage stressful situations.
- Team-oriented with a positive attitude.
- Self-motivated and dependable.
- Professional demeanor with a strong commitment to customer satisfaction.
- 100% onsite office environment.
- Support internal employees through in-person assistance and remote chat.
- Daily ticket volume may range from approximately 10 to 80+ support requests.
- Comprehensive 3–4 week training program provided.
- Company-issued equipment supplied.
- Opportunity for contract extension and potential full-time employment based on performance and business needs.
- Collaborative, supportive, and team-oriented work environment with opportunities to gain hands-on enterprise IT support experience.
Skills Required
- 2+ years of IT Support, Help Desk, or Desktop Support experience.
- 2+ years of customer service experience.
- Experience troubleshooting Windows operating systems.
- Experience troubleshooting desktop and laptop hardware.
- Experience troubleshooting printers and peripheral devices.
- Experience with Microsoft Office applications.
- Basic understanding of networking concepts and network troubleshooting.
- Strong verbal and written communication skills.
- Excellent analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to provide both remote and onsite technical support.
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more. Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement. We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
