At a Glance
Legrand has an exciting opportunity for a IT Support Specialist to join the Data Power and Control Team in Farmingdale, NY. The IT Support Specialist provides technical support to company employees, ensuring reliable operation of hardware, software, and network systems. This role serves as the primary point of contact for end-user technical issues onsite while also delivering remote support to global sites and users.
Responsibilities
What Will You Do?
- Provide direct technical support for end users at the Legrand Data, Power, and Control onsite and remote support for global sites and users
- Support manufacturing operations, including Windows computers, OT systems, and IoT devices
- Liaise with IT functional experts to ensure correct and timely support is delivered
- Resolve general hardware and software technical issues
- Maintain and repair computers and peripheral devices
- Facilitate new employee setup, deployment, and onboarding
- Maintain accurate inventory of IT equipment
- Install and configure software on user machines
- Manage cybersecurity vulnerabilities and partner with IT staff and business users on cybersecurity initiatives
- Coordinate maintenance and repairs with third-party vendors
- Purchase and provision IT supplies
- Perform other duties as necessary or assigned
Education: Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience
Experience:
- 4+ years of IT user support experience
- ITIL 4 Foundation certification preferred
Skills/Knowledge/Abilities:
- Proven IT experience supporting end users and computer systems
- Preferred experience supporting Windows servers and network environments
- Working understanding of TCP/IP, DNS, and DHCP network protocols
- Familiarity with ITSM principles and best practices
- Ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities
- Excellent verbal and written communication skills
- Strong customer service orientation and interpersonal skills
- Skilled at diagnosing and resolving complex technical problems
- Demonstrated ability to quickly learn and adapt to new technologies
- Self-motivated and able to work independently with minimal supervision
Working Conditions/Physical Requirements:
- Ability to lift up to 25 pounds
- Ability to sit for extended periods of time
About Legrand
Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en
About Legrand North and Central America
Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us
About Legrand’s Data Center Power and Control Division
The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.
http://www.legrand.us
http://www.youtube.com/legrandna
http://www.linkedin.com/company/44580
http://twitter.com/legrandNA
Equal Opportunity Employer
Skills Required
- Bachelor's Degree in Computer Science, Information Systems, or equivalent work experience
- 4+ years of IT user support experience
- ITIL 4 Foundation certification
- Proven experience supporting end users and computer systems
- Experience supporting Windows servers and network environments
- Working understanding of TCP/IP, DNS, and DHCP network protocols
- Familiarity with ITSM principles and best practices
- Ability to diagnose and resolve complex technical problems
- Strong verbal and written communication and customer service skills
- Ability to lift up to 25 pounds and sit for extended periods
What We Do
BTicino, a premium brand of the Legrand Group, is a global leader in electrical and digital infrastructure solutions. The company produces and sells electrical and digital equipment for residential, commercial, and industrial applications, focusing on energy distribution, communication systems, and smart home automation.
