What You'll Do
As IT Support Specialist, you will work in a fast-paced environment, providing comprehensive IT technical support and desktop assistance to staff across various locations, including the New York City area. You will manage audio/visual (A/V) support for corporate meetings and events. This includes setting up and maintaining video conferencing systems, projectors, microphones, and other A/V equipment, ensuring smooth execution of presentations and virtual communications.
Your responsibilities will include:
Set Up & Installation
Provide A/V setup and technical support for meetings, conferences, and presentations, ensuring smooth operation of equipment such as video conferencing systems, projectors, and microphones.
Mount, rack, install and support a complex Data closet to included switches, routers, and access points.
Work with ISPs to coordinate new installs, moves, and terminations.
Technical & Operational Support
Deliver IT and A/V support excellence across all levels of the organization.
Ensure seamless functionality across all technical resources, e.g. - assisting in maintaining data centers, overseeing network systems, and coordinating with service providers for system installations and relocations. You will also be responsible for documenting and advancing process improvements within IT operations
Support and advance process improvement.
Documentation
Document IT procedures and contribute to continuous process improvements.
You're a great fit for this role if you have:
Bachelor’s (BA or BS) in business, computer science, or related field; or 3+ years commensurate experience supporting current technologies and systems.
Microsoft/CompTIA Certifications.
In-depth knowledge and understanding of Helpdesk and support metrics.
Advanced proficiency with Microsoft Office 365 and network troubleshooting, including cabling and hardware diagnostics.
Strong network troubleshooting skills to include network cabling, termination, and troubleshooting.
Comprehensive IT and A/V expertise, including experience with setting up and troubleshooting video conferencing systems, projectors, and other audio/visual equipment.
The ability to navigate complex and/or difficult situations and bring about positive resolutions within the scope of responsibilities.
Strong knowledge of IT operations and support processes, including system installations, hardware configurations, and network troubleshooting.
Familiarity with helpdesk and support metrics, ensuring efficient response times and high customer satisfaction.
Ability to manage operational tasks such as maintaining data center equipment, coordinating with ISPs, and ensuring smooth network and service installations.
Exceptional organizational and communication skills, with the ability to explain technical issues clearly to non-technical users.
Strong organizational, administration, presentation, and communication skills (both verbal and written) with excellent interpersonal skills.
Strong troubleshooting skills.
Compensation & Benefits
Compensation: $65,000 - $72,000/yr
Benefits:
Health insurance (Medical, Dental, Vision)
Paid time off (Vacation, Sick, Floating)
Retirement plan (403b)
Flexible Spending Account (FSA)
Commuter Benefits
Life/Accident insurance
Short-term Disability Insurance
Long-term Disability Insurance
Employee Assistance Plan (EAP)
Who We Are
The Fedcap Group is a family of companies that provides programs and services that change the lives of people facing barriers to economic and social wellbeing. We help individuals move toward independence as valued members of their communities and in the workplace.
The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.
Skills Required
- Bachelor's degree in business, computer science, or related field OR 3+ years commensurate experience
- Microsoft or CompTIA certifications
- Advanced proficiency with Microsoft Office 365
- In-depth knowledge of helpdesk and support metrics
- Strong network troubleshooting skills including cabling, termination, and hardware diagnostics
- Experience installing, mounting, racking and supporting network switches, routers, and access points
- Comprehensive IT and A/V expertise (video conferencing systems, projectors, microphones)
- Experience maintaining data center equipment and coordinating with ISPs for installs/moves/terminations
- Strong written and verbal communication, organizational, and interpersonal skills
- Demonstrated ability to resolve complex technical issues and drive process improvements
What We Do
Fedcap Apex Acquisition LLC is an entity formed by The Fedcap Group, a nonprofit dedicated to advancing economic well-being through education and workforce development, to acquire Apex Technical School, which provides vocational training in skilled trades.
