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Mobileye’s Service Desk group is responsible for providing advanced Linux and Windows computing services support to employees across the company.
As a key part of the IT organization, the team serves as the first point of contact for technical assistance, helping users resolve issues efficiently, maintaining high service standards, and ensuring a smooth and productive work environment through professional troubleshooting and customer-focused support.
What will your job look like:
Serve as the first point of contact for customers seeking technical assistance over the phone or in the ticketing system
Record events and problems and their resolution in logs
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
All you need is:
2+ years of proven experience as a help desk technician or other support role.
Minimum one year experience supporting Linux/Windows/Mac.
Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Networking
Ability to diagnose and resolve complex technical issues
Proficiency in English
Customer-oriented and service oriented
Excellent communication skills
Skills Required
- 2+ years of experience as a help desk technician or in another technical support role
- At least 1 year of experience supporting Linux, Windows, and Mac
- Good understanding of computer systems, mobile devices, Office 365, Active Directory, and networking
- Ability to diagnose and resolve complex technical issues
- Proficiency in English
- Customer-oriented and service-oriented approach
- Excellent communication skills
- On-site presence at the Jerusalem office at least 4 days per week
What We Do
Mobileye is leading the mobility revolution with its autonomous-driving and driver-assistance technologies, harnessing world-renowned expertise in computer vision, machine learning, mapping, and data analysis. Founded in 1999, Mobileye has pioneered such groundbreaking technologies as REM™ crowdsourced mapping, True Redundancy™ sensing, and the RSS™ safety model. These technologies are driving the ADAS and AV fields towards the future of mobility – enabling self-driving vehicles and mobility solutions, powering industry-leading advanced driver-assistance systems and delivering valuable intelligence to optimize mobility infrastructure. Mobileye technology is used in over 170 million vehicles worldwide. In 2022, Mobileye became an independent company while still being majority-owned by Intel. Mobileye’s headquarters and R&D center are based in Jerusalem, with additional offices across Israel and around the world.
Why Work With Us
Our technology enables self-driving vehicles and mobility solutions, powers industry-leading advanced driver assistance systems, and delivers valuable intelligence to optimize mobility infrastructure.
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