IT Support Specialist (Largo, FL)

Position Overview

The IT Support Technician provides comprehensive technical support across all offices while identifying opportunities to improve support processes through AI tools. This role maintains day-to-day IT operations while developing innovative solutions for common support scenarios. Reports to the IT Manager.

This is an in-office position located in Largo, FL.

Key Responsibilities

Technical Support

• Deliver prompt, effective IT support through company ticketing systems and support platforms

• Troubleshoot hardware and software issues, escalating complex problems when necessary

• Execute IT onboarding and offboarding procedures, ensuring proper system access management

• Set up, provision, and track equipment for new and existing technologies

Process Improvement

• Document common support scenarios and implement AI-powered solutions to streamline workflows using internal AI tools and in concert with our development teams

• Create and maintain clear documentation for support processes and IT implementations

• Evaluate and establish support metrics and optimize processes for maximum efficiency

• Serve as a technical resource for AI tool implementation within the IT department

Systems Administration

• Manage user accounts across multiple platforms including Google Cloud Identity

• Administer ticketing and workflow systems for IT support operations

• Support CRM (Salesforce) and communication platforms

• Maintain endpoint management solutions and cloud productivity suites

Qualifications

Required Skills

• Strong technical troubleshooting abilities with hardware and software systems

• Experience with IT support processes and ticketing systems

• Excellent documentation and communication skills

• Self-motivated with ability to manage priorities independently

• Customer service orientation with professional demeanor

Preferred Experience

• 2+ years in IT support or related technical role

• Google Workspace administration experience preferred

• Salesforce experience preferred

• Familiarity and passion for automation tools and AI implementation

• Basic scripting or programming knowledge preferred (Python, JavaScript, etc.)

• IT certifications or equivalent experience (A+, Network+, etc.)

Performance Expectations

• Respond to support issues within established SLAs and resolve within 24 hours

• Implement process improvements that measurably reduce support workload

• Participate in weekly IT team meetings and regular 1-on-1s with IT Manager

• Maintain comprehensive documentation of support processes

• Track and report on solution effectiveness and time savings

Compensation: $50-55K/year

Benefits:

• Eligibility: Benefits begin the 1st of the month after 60 days of employment.

• Company-Paid Benefits: Basic Life Insurance and Long-Term Disability.

• Optional Benefits: Various medical, dental, vision, and disability insurance options through Anthem BCBS, as well as Short-Term Disability, Critical Illness, Accident Insurance, Flexible/Dependent Care Spending, Health Savings Accounts, and Pet Insurance.

• 401K: Available after 6 months of employment with a company match and vesting schedule.

• Paid Time Off (PTO): Varies for Non-Managers and Managers, along with paid sick time, bereavement leave, and paid company holidays.

• Floating Holidays: We offer two additional floating Holidays

Additional position details:

• Work Location: In Office

• Standard Operating Hours: 8:30-5:00pm EST

• Employment Type: Full Time, Non-Exempt

• Important Requirement: Information Security & IRS Compliance

  • As an accounting firm, we must adhere to strict federal data security guidelines associated with IRS Publication 4557. To ensure we remain in compliance, we have implemented a mandatory security verification process that must be completed on your first day

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