IT Support Specialist - Intermediate

CompanyFederal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.
Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.

About the Opportunity

The ITS End User Services department has an immediate opening for an IT Technical Support Specialist Intermediate, reporting to the IT Technology Manager. This role is responsible for day-to-day operational support of PC hardware and software, network printers, physical and Wi-Fi network connectivity, and telecom connectivity. The IT Technical Support Specialist also supports audio visual equipment and integrated systems to provide meeting and events support and hands on support for building security equipment as needed.

What You Will Do:

• Thorough working knowledge of LAN/WAN networking and TCP/IP internet connectivity concepts.
• Thorough working knowledge of troubleshooting issues related to Operating Systems, MS 365 Office products, and other applications.
• Provides timely responses to phone or email inquiries for service requests, ensures incident and/or service tickets are routed and updated correctly before closure.
• Responds to connectivity and availability interruptions, provides support with IT Services during crisis, contingency, or outage.
• Works with vendors and other support staff to resolve moderately complex technical issues.
• Provides technical support for audio visual, telecom, network and security equipment including setup, configuration, and problem resolution.
• Supports audio visual equipment and integrated systems for meetings and events.
• Acute attention to detail Strong interpersonal skills and ability to work with people at all levels of the organization.

Qualifications:

• Technical school or equivalent training
• A+ or equivalent certification is preferred
• Experience working in a technical support role is preferred
• Experience supporting building security equipment
• Experience supporting Audio Visual for meeting and events

Other Requirements and Considerations:

• Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
• If you need assistance or an accommodation due to a disability, please notify [email protected].
• Employees who work at and/or visit another Federal Reserve entity or outside business as part of their job duties are required to comply with any onsite safety and health protocols of those organizations (including, but not limited to, requirements to vaccinate or test, mask, social distance, etc.).
• The hiring range is $67,700 – $93,060 annually.
• Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications.
• Applications are reviewed on a rolling basis.
• This position will have on-call responsibilities on a rotational basis
• This position is required to perform after hours and weekend work in accordance with change windows

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)No

Job CategoryInfo Technology

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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