IT Support Specialist I

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Bolivia
Hospitality
The Role
IT Support Specialist I

**Este puesto tiene base en Cochabamba-Bolivia**

Requisitos

  • Profesionales de carreras relacionadas con IT.
  • Inglés básico-intermedio (deseable).
  • 1+ años de experiencia en manejo/servicio de software y soporte de hardware.
  • Experiencia en la configuración y manejo de redes WAN/LAN y redes inalámbricas.
  • Experiencia de trabajo en contextos transnacionales, proveyendo soporte técnico en persona y de manera remota.
  • Soporte en mantenimiento de equipos y solución de problemas de network, servidores y otras estructuras de IT.
  • Excelentes habilidades de comunicación y facilidad para entrenar a usuarios en el uso de aplicaciones.
Resume
This entry-level professionals role is to assist with delivering IT support to end users in the organization's field offices. This includes project support, simple software implementation and deployment, first-level IT support triage, and performing local upgrades, improvements, and backups as assigned. At this career level, the incumbent may still be learning and generally works under the guidance of a supervisor or a more senior specialist.
Responsibilities
  • Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
  • Uses basic project coordination skills for monitoring and tracking deliverables, helping to maintain the project plan and budget on basic projects and assignments.
  • Supports the implementation of systems, tools, software, and services for internal clients under the direction of a more senior specialist or supervisor. Further gathers and documents requirements and deliverables to support on time delivery of each deployment.
  • Assists other staff to resolve application support issues and those issues that technicians cannot resolve.
  • Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups. Applies diagnostic utilities to aid in troubleshooting.
  • As directed, conducts simple security assessments of systems and applications to identify potential vulnerabilities. Further follows simple solution processes to mediate exploitable conditions on devices such as servers and intrusion detection systems.
  • Restores files or systems by conducting regular backup procedures. Updates procedure documentation as assigned.
  • As directed, supports IT operational infrastructure such as server rooms, hosting maintenance and troubleshooting, networking, and servers.
Culture
  • Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.
 
Working Environment
Office – Standard Office Environment
Physical Demands
Sitting, standing, and/or walking for up to 8 hours per day
Travel Requirements
May be required to travel up to 10% of normal schedule

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The Company
7,085 Employees
Year Founded: 1952

What We Do

Compassion International is a Christian child development ministry aimed at releasing children from spiritual, economic, social and physical poverty in Jesus’ name.

We are church-based: Compassion believes the Church is God’s chosen instrument to bring hope to a hurting world.
We believe the strategic placement of local churches makes them best suited to address the holistic needs of the children in their communities. And only they can effectively deliver the Jesus-based teaching and whole-life care that children in poverty deserve. Compassion partners with 8,000+ churches in 25 countries around the world to deliver our holistic child development program.

We are child-focused: Compassion’s ministry is focused on the individual child and his/her development. We offer this assistance irrespective of caste, creed, class or religion. At Compassion, we believe entire communities will feel the positive impact of our presence because what happens in the life of a child ripples throughout his or her environment.

We are Christ-centered: Jesus is the core of our ministry and his life and teachings shape our programs. They reflect the spiritual commitments of our staff. And they guide how we love people, respect communities and cooperate with nations.

We are committed to integrity: We hold ourselves to the highest professional and biblical principles in all aspects of our ministry and maintain the highest industry standards for our allocation of funds.

Compassion and Compassion International are registered trademarks of the United States government

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