Area of Assignment: Phnom Pehn
This entry-level professionals role is to assist with delivering IT support to end users in the organization's field offices. This includes project support, simple software implementation and deployment, first-level IT support triage, and performing local upgrades, improvements, and backups as assigned. At this career level, the incumbent may still be learning and generally works under the guidance of a supervisor or a more senior specialist.
Responsibilities
- Acts as an advocate for children. Understands and advances mandate to protect children. Raises awareness of the needs of children and takes active steps to help protect against neglect, abuse, and exploitation of children. Promotes the dignity, respect, positive treatment, potential of children in all circumstances. Encourages the involvement of others in helping children in need. Reports and appropriately supports responses to incidents of harm of children if they occur.
- Uses basic project coordination skills for monitoring and tracking deliverables, helping to maintain the project plan and budget on basic projects and assignments.
- Supports the implementation of systems, tools, software, and services for internal clients under the direction of a more senior specialist or supervisor. Further gathers and documents requirements and deliverables to support on time delivery of each deployment.
- Assists other staff to resolve application support issues and those issues that technicians cannot resolve.
- Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and implementing file backups. Applies diagnostic utilities to aid in troubleshooting.
- As directed, conducts simple security assessments of systems and applications to identify potential vulnerabilities. Further follows simple solution processes to mediate exploitable conditions on devices such as servers and intrusion detection systems.
- Restores files or systems by conducting regular backup procedures. Updates procedure documentation as assigned.
- As directed, supports IT operational infrastructure such as server rooms, hosting maintenance and troubleshooting, networking, and servers.
Education
- Preferred: Bachelor's Degree in Information Systems or related field.
Work Experience
- At least 1 year experience is required.
Equivalent education, training and/or certification may be substituted for experience and education shown above.
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What We Do
Compassion International is a Christian child development ministry aimed at releasing children from spiritual, economic, social and physical poverty in Jesus’ name. We are church-based: Compassion believes the Church is God’s chosen instrument to bring hope to a hurting world. We believe the strategic placement of local churches makes them best suited to address the holistic needs of the children in their communities. And only they can effectively deliver the Jesus-based teaching and whole-life care that children in poverty deserve. Compassion partners with 8,000+ churches in 25 countries around the world to deliver our holistic child development program. We are child-focused: Compassion’s ministry is focused on the individual child and his/her development. We offer this assistance irrespective of caste, creed, class or religion. At Compassion, we believe entire communities will feel the positive impact of our presence because what happens in the life of a child ripples throughout his or her environment. We are Christ-centered: Jesus is the core of our ministry and his life and teachings shape our programs. They reflect the spiritual commitments of our staff. And they guide how we love people, respect communities and cooperate with nations. We are committed to integrity: We hold ourselves to the highest professional and biblical principles in all aspects of our ministry and maintain the highest industry standards for our allocation of funds. Compassion and Compassion International are registered trademarks of the United States government
