IT Support Specialist I

Are you passionate about solving technical problems and helping people? Do you have a talent for excellent customer service and communication, and want to ensure our users have a seamless technology experience? Join our team where you'll have opportunities to learn, grow, and advance your skills in a supportive environment.

Responsibilities:

• Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary.
• End user support of Linux, Windows, and MacOS endpoints.
• Administer, manage, configure and support enterprise applications.
• Manages tasks and projects driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
• Manage centralized administration of end-user devices and relevant services (i.e. Antivirus, OS Deployment, software installation, group policies, inventory, patching and routine maintenance).
• Coordinate problem resolution with vendors. Maintain communications with vendors during the problem resolution process. 
• Provide support and maintain audio/video/VoiP equipment in conference rooms and meeting areas onsite/offsite.
• Assist with all IT related onboarding / offboarding process of all employees including accounts, laptop setup, software, mobile, licensing; working proactively with HR.
• Maintain hardware and software asset inventory and organization for end user devices, IT supplies, cabling, server rooms.
• Participate in user/equipment moves, repair/maintenance/support of IT hardware/software and applications.
• Ensure timely communications and resolution of end user issues and handling of service desk tickets.
• Create project plans, document internal procedures and processes.

Requirements:

• 2-4 years of experience in supporting and deploying Windows, Mac and Linux systems
• 2-4 years of experience with Mobile Device Management(MDM) tools - Preferably Mosyle or Workspace One
• 2-4 years of experience with business applications (Google Workspace, Zoom, Slack, Okta)
• 2-4 years of experience supporting Active Directory, LAN/WAN access, A/V setups for conference rooms(preferably Neat bars)

Don’t meet every single requirement? At RTI, we are dedicated to building a diverse, inclusive, and authentic workplace so if you’re excited about this role but your past experience doesn’t perfectly align with all qualifications in the job description, we encourage you to apply anyway! You may be just the right candidate for this or another one of our open roles. Learn more about RTI’s Diversity initiatives here!

Bonus Points:

• Bachelor’s Degree in a technical or business related discipline
• Experience imaging laptops
• Knowledge of Druva endpoint backup software
• Familiarity with remote support tools

What we offer you:

• Flexible working schedule 
• Remote working + Home Office Stipend to cover the costs of working from home
• Flexible Paid Time Off + “Real Vacation Bonus,” an additional bonus for taking more than 1-week of uninterrupted vacation
• Annual bonus based on individual and company performance + other prizes and awards 
• We recognize employees for their achievements, offer great opportunities for career growth and development, and provide the tools they need to succeed

How is life at RTI: 

• We have been certified as a Great Place to Work for six consecutive years both in Spain and the US. In addition, we were listed as one of the Best Companies for Women to Advance. 
• We live and work by our core values, which emphasize excellence, teamwork, and reaching your potential. Our motto is “Enjoy the journey,” above all we must enjoy what we do and have fun at work. At RTI, you will work in a positive, supportive, diverse environment with a team that truly cares about you.
• We are defined by our “Working as One” culture and truly care about team’s interaction. That is why we plan trips for teams to get together in person, enjoy fun team-building activities and events, and feel more connected.

About RTI:

Real-Time Innovations (RTI) is the largest software framework provider for smart machines and real-world systems. Our software runs the largest power plants on the continent, connects perception to control in over 200 autonomous vehicles, drives the new generation of medical robotics, controls hyperloop and flying cars, and provides 24x7 medical intelligence to hospital patients and emergency victims. RTI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.

The compensation range for this role is $55k - $65k a year in Denver, Colorado. The salary range displayed on this job posting reflects a minimum and maximum target. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that this range reflects the base salary target range only, and does not include bonus, equity, or benefits.

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