IT Support Specialist I

Kavaliro's client is seeking an IT Support Speciaist I for an onsite position in Bennell, FL.

Position Summary

Under direct and/or minimal supervision, the IT Support Specialist I is responsible for supporting end user computing and telecommunication needs. They are responsible for the installation and support of corporate workstation hardware and software at all company locations and assists in the installation and support of personal computers, printers, communications and new software. This Support Specialist will also assist with projects to evaluate and install new hardware and software and will have regular contact with employees at all levels throughout the company, vendor agencies, auditors and other subsidiaries.

Essential Functions

• Utilize the Connectwise help desk platform.
• Build and maintain relationships with end users.
• Provide technical support to all users.
• System support - responsible for day-to-day Help Desk support of supported workstation hardware, software and local area network connectivity. Maintains an up to date and comprehensive knowledge of company standard software. Provides timely user assistance and resolution of all technical problems that arise in supported systems. Troubleshoots and resolves most end user problems independently. Responsible for installing, upgrading and troubleshooting of personal computers, software, peripherals and supplies.
• System Maintenance - ensures that routine maintenance is performed on all equipment in the area of responsibility either by self or by vendor. Coordinates with vendors for maintenance, repairs, upgrades and support contracts as needed.
• Cabling - install and troubleshoot voice and data cabling from the end user to the wiring closet patch panel, punch down block or demark using basic tools and test equipment.
• Documentation - responsible for documentation, procedures, diagramming and inventory of systems in area of responsibility. Updates database of equipment inventory containing records of serial number, location, and maintenance information.
• During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.

These essential functions are not to be construed as a complete statement of all duties performed. All employees will be required to perform other job-related duties as required.

Minimum Qualifications

• High school graduate or equivalent, with a preference for additional training and education in computers technology or related field.
• Minimum of 1-year recent experience supporting personal computers in a Microsoft Windows environment with advanced skills supporting Microsoft applications.
• CompTIA A+ certification required.
• Associate degree in computer technology may be substituted for 1 year of experience.
• Criminal Justice Information Systems Level 3 Certification or ability to obtain.
• Valid State of Florida Driver's License.

Knowledge, Skills and Abilities

• Knowledge of the following is essential: Some VoIP experience, 110 and 66 block experience and Voice/Data cable toning and installations.
• Advanced installation and support of Microsoft operating systems and application software or other standard operating systems in use.
• Advanced installation and support of personal computer hardware.
• Basic network troubleshooting skills.
• Oral and written communication skills plus organizing and planning.
• Problem solving and decision-making skills.
• Basic training techniques for one-on-one assistance.
• Must have the ability to work well with others in a team environment.
• Provide on-call support in a set rotation.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.