Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Join our team in Pittsburgh, PA and help keep our people connected, productive and supported. In this hands on IT support role, you’ll troubleshoot technology challenges, configure and maintain devices, and provide responsive technical support across desktop systems, mobile devices, networks and workplace technology.
This role is based in Pittsburgh, PA, with a minimum of three days per week working onsite at our Pittsburgh office.
What will you be doing?
- Provide day to day technical support, evaluating and prioritizing requests involving hardware, software, networking, telecommunications, audio visual technology and other IT systems.
- Install, configure, image, test, diagnose and troubleshoot laptops, desktops, mobile devices, external drives and associated software, ensuring configurations meet established requirements.
- Support mobile devices including iPhones and iPads, and document and track incidents in SNOW, assigning tickets to appropriate resolver teams when required.
- Deliver best efforts Ubuntu and networking support for robotics development.
- Maintain asset inventory, licensing information and site requirements, while supporting remote connectivity, printers, copiers, video conferencing equipment and warranty claims with IT equipment vendors.
- Act as onsite hands and eyes when required by IT teams and network, server and environmental vendors, including support for network server backup administration.
What will you need to be successful?
- Bachelor’s degree in Computer Science, Business or a related discipline, or equivalent relevant technical work experience.
- 1 to 3 years of experience successfully delivering desktop support services, including Windows and Office support, troubleshooting and user administration within an Active Directory environment.
- Strong root cause analysis and problem solving skills
- Customer focused approach and the ability to communicate technical information effectively to technical and non technical audiences.
- Ability to work effectively both independently with minimal supervision and as part of a collaborative team
- Strong time management, planning skills and a focus on continuously improving operational and technical processes.
- Microsoft Modern Desktop Administrator certification and CompTIA A+ certification are preferred.
- CompTIA Linux+ or an equivalent qualification is a plus.
You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion and Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging. Learn more about Employee Inclusion Groups on our website.
Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Purchase Plan, Tuition Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
Flexibility: Hybrid Work Model (For most professional roles)
Training: Hands On, Team Customized, Mentorship
Extra Perks: Discounts on fitness clubs, travel and more!
#LI-DNI
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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Skills Required
- Bachelor's degree in Computer Science, Business, or a related discipline, or equivalent relevant technical work experience
- 1 to 3 years of experience delivering desktop support services
- Experience supporting Windows and Microsoft Office
- Experience troubleshooting and performing user administration in an Active Directory environment
- Strong root cause analysis and problem-solving skills
- Customer-focused communication skills, including explaining technical information to technical and nontechnical audiences
- Ability to work independently with minimal supervision and collaboratively on a team
- Strong time management and planning skills
- Microsoft Modern Desktop Administrator certification
- CompTIA A+ certification
- CompTIA Linux+ certification or equivalent qualification
Smith & Nephew Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smith & Nephew and has not been reviewed or approved by Smith & Nephew.
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Healthcare Strength — Medical, dental, and vision plans are paired with a global mental‑health program for employees and families, indicating a robust core health package.
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Retirement Support — U.S. employees have access to a 401(k) with company contributions, and share plans complement long‑term savings.
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Leave & Time Off Breadth — Generous holiday, paid volunteering leave, and flexible work models point to broad time‑off options.
Smith & Nephew Insights
What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
