The Role
Provides 24/7 help desk and IT support across unclassified and classified systems, including NIPR, SIPR, and JWICS. Manages user credentials, SIPR tokens, ticketing, Information Assurance certificate renewals, equipment inspections, COOP IT needs, procurement requests, resource planning, and user training. Maintains IAT Level I certification and supports classified processing areas.
Summary Generated by Built In
- Provide
general help desk support; monitor internal and external help desk ticketing
and closeout, maintain help desk log, oversee issuance of log on credentials
and SIPR tokens to users across all systems (NIPR, SIPR, and JWICS).
- Provide
24/7/365 IT support.
- Oversee
Information Assurance certificate renewal.
- Maintains
IAT Level I Certification and continuing education requirements.
- Supports
all JNWC Continuity of Operations (COOP) IT needs.
- Performs
routine inspection of IT equipment and classified processing areas.
- Supports
all J6 planning and resource allocation efforts and provide recommendations for
technology improvements.
- Oversees
IT procurement requests and processes.
- Provides training and necessary instruction material
for hardware and software applications.
Requirements
·
- High
School & Information Assurance Level Technician Level I Certified
- Must have one of the following IAT Level I
Certifications: CompTIA A+/CompTIA Network+/EC-Council CND
- 7 Yrs Experience in IT Support at the Unclassified
& Secret Level
- Secret Clearance is required
Skills Required
- High school diploma
- Information Assurance Technician Level I certification
- One of the following certifications: CompTIA A+, CompTIA Network+, or EC-Council CND
- Seven years of IT support experience at the unclassified and Secret levels
- Secret security clearance
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The Company
What We Do
CDIT, headquartered in Slidell, LA, has provided technical services for both commercial and Federal customers for the past 18 years. We deliver high-value services with our Agile integrated approach, consisting of Lean-Agile frameworks, process maturity, best practices combined with information security and quality management standards. This integrated approach is paired with the principles of accountability, collaboration, and delivery established our core CDIT execution model. This model allows us to successfully deliver and perform on small to large-scale programs remotely and on-site. CMMI III DEV | ISO 9001:2015 | ISO 27001:2015
