The Role
Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.
As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.
About the role
As our Junior IT Support / Service Desk Specialist, you’ll fill a junior but impactful role at a high‑velocity, AI‑driven startup with strong market fit, ensuring our fully remote global team stays productive and secure.
Responsibilities
- Provide first-level IT support via chat, email, and video calls across time zones
- Triage, log, resolve, and escalate support tickets
- Troubleshoot hardware/software remotely (Windows, macOS, VPN, SaaS tools)
- Guide home-office hardware purchases - ensuring compatibility and performance
- Support core analytics and data systems
- Handle essential administrative duties: provisioning user access, managing permissions, and assisting with basic tasks on ClickHouse, Redash, and others.
- Manage cloud and security tools
- Support access setup and user roles in GCP/Azure, and help maintain security tooling like Keeper (password vault) and Drata (compliance automation).
- Remote-access support
- Use remote‑access tools to assist our distributed team, resolving access and connectivity issues efficiently across different time zones.
Requirements
- Recent graduate or early-career individual (0-1 year experience) with an IT or technical background
- Comfortable with basic OS (Windows/macOS/Linux), Google Workspace, and networking concepts (TCP/IP, DNS, VPN)
- Strong communicator, able to explain tech to non-technical teammates
- Proactive, organized, and self-driven; comfortable with asynchronous workflows
- Bonus if you have scripting experience (PowerShell, Bash, Python, or JS)
Nice to have
- Experience or familiarity with remote-support and ticketing tools
- Awareness of InfoSec best practices (SSO, RBAC, compliance tooling)
- Basic familiarity or interest with agentic AI - AI agents that autonomously plan and act on multi‑step tasks using reasoning and decision-making
What We Offer
- Fully remote position (with flexible working hours)
- Strong product/market fit: marketing data product for US-based enterprises
- 27 days of PTO per year
- Extremely fun & open startup environment
- Professional development reimbursement
- Chance to get the company's stock options in the future
- Work directly with enterprise-grade infrastructure and IT systems.
- Play a pivotal role in ensuring secure and efficient operations across the company.
- Opportunity for rapid growth into roles like IT Project Manager or Information Security Officer.
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The Company
What We Do
We help marketers consolidate all of their data so they can make informed decisions about their marketing campaigns and increase their ROI. The Improvado platform provides 200+ built-in integrations, including Google Analytics, Facebook, Instagram, Snapchat, LinkedIn, Pinterest, HubSpot, Twitter, Google Ads, Outbrain, Taboola, AdRoll, and many more. Take the pain out of data-driven marketing by aggregating, cleaning and transforming cross-channel marketing data—all in one place, in real time. Want to learn more? Schedule a demo at www.improvado.io.
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