IT Support & Platform Administrator
As an IT Support & Platform Administrator at the ECCC, you will provide administrative support to the Community & Competence Sector. In this specialized role, your core focus will be Talent Acquisition Support, focusing on delivering first-level IT and ATLAS platform support, managing internal databases, creating SharePoint collaboration spaces, and developing data dashboards to ensure the smooth flow of technical and operational workflows within a fast-paced EU environment.
You will:
- Deliver first-level support to stakeholders for IT and ATLAS platform-related issues, ensuring timely resolution and user satisfaction.
- Support Corporate IT activities, including administration and maintenance of Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive) and setup of SharePoint pages and collaboration spaces.
- Assist in the setup, configuration, deployment, and troubleshooting of end-user equipment such as laptops, mobile devices, and printers.
- Maintain IT asset inventories, user accounts, and access rights, ensuring proper documentation and governance.
- Monitor and follow up on requests through the IT helpdesk, contributing to effective incident management.
- Support the hierarchy in preparing reports and developing Power BI dashboards to enable data-driven decision-making.
- Manage and update relevant portals and dashboards, ensuring content accuracy and usability.
- Provide user management and functional support for the ATLAS platform, including onboarding, access handling, and community and NCCs assistance.
- Enter, validate, and maintain accurate data in the ATLAS and other databases.
- Support the preparation of relevant service agreements for the handover and maintenance of the ATLAS. Consequently, act as technical contact point with peers in other EU services.
Requirements:
- University degree of at least 3 years of study.
- Professional experience in administrative support roles.
- Experience with database management and a strong ability to learn new systems quickly.
- Advanced IT skills, specifically advanced knowledge of Excel and the ability to build data dashboards.
- Familiarity with data visualization is considered a significant advantage.
- Strong organisational skills and attention to detail.
- Ability to learn quickly and work in an international team environment.
- Excellent command of English (C1 level or higher).
- Technical training in the field of information technology.
- User Management & Platform Support.
- Reporting/Data Visualization.
- Software knowledge.
- Experience in international or EU institutional environments.
- Power BI & Reporting/Data Visualization.
Benefits:
- Full-time temporary role for one year, with possible extension based on operational needs.
- Salary range: EUR 2,500–3,200 gross per month, depending on experience.
- Opportunity to work in a prestigious EU Agency within a multicultural environment.
- A position that supports work–life balance and professional development.
For more information, click Apply or contact [email protected]
Skills Required
- University degree of at least 3 years of study
- Professional experience in administrative support roles
- Experience with database management and ability to learn new systems quickly
- Advanced IT skills, specifically advanced knowledge of Excel and ability to build data dashboards
- Strong organisational skills and attention to detail
- Ability to learn quickly and work in an international team environment
- Excellent command of English (C1 level or higher)
- Familiarity with data visualization
- Technical training in the field of information technology
- User Management & Platform Support experience (e.g., onboarding, access handling)
- Power BI & Reporting/Data Visualization experience
- Experience in international or EU institutional environments
- General software knowledge
What We Do
Civitta is a leading independent management consultancy in Emerging Europe. Today, our company, headquartered in Tartu, Estonia, employs over 700 consultants and experts across 27 offices in 19 countries: Estonia Latvia Lithuania Poland Finland Denmark Belarus Ukraine Moldova Serbia Romania Slovakia Bulgaria North Macedonia Kosovo Armenia Sweden Georgia Uzbekistan We aim to bring the right minds together to challenge the boundaries and make meaningful changes for our clients. We cover a wide range of services, including management consulting, grants and project management, market research and customer data analytics, entrepreneurship support and startups, public policy and development. We also work beyond home markets – our flexible approach and international mindset have ensured the successful cooperation with clients in 40+ countries, resulting in 10000+ completed projects. What’s our approach? We deliver more. With an effective management model, we ensure that the money paid for our work is invested in the project, not into overheads. We ask the tough questions. We challenge our clients to achieve the challenge themselves. We like unconventional projects. We have an entrepreneurial mindset allowing us to be flexible and work with niche or unusual projects. We get the job done. We collect facts, analyze them and deliver fact-based results. We are practical and we aim for impact. We have Estonian roots. An unique Central and Eastern Europe & Nordics footprint stretching over 16 countries throughout Europe. #TheChallengerAdvisory
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