We are currently looking for IT Support Engineer for our Qatar operations
Required Qualifications
• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
• Experience supporting Microsoft 365 environments.
• Knowledge of Active Directory and Microsoft Intune.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
• Experience with Windows 11 administration and troubleshooting.
Technical Skills
• Microsoft 365 Administration
• Microsoft Intune (MDM/MAM)
• Active Directory Users & Computers
• Azure Entra ID (Azure AD)
• Windows 11 Support
• Endpoint Patching & Updates
• Microsoft Exchange Online
• Network and Wi-Fi Troubleshooting
• Printer Management Systems
• Backup Monitoring and Recovery
• User Access Management
• Computer Account Management
• IT Asset Management
Language Requirements
• Fluent in Arabic and English (spoken and written).
Preferred Skills
• Knowledge of Microsoft Defender and security best practices.
• ITIL Foundation certification.
• Microsoft Certified: Modern Desktop Administrator or equivalent.
• Experience with access control systems and card management solutions.
• Experience with ticketing systems and SLA-driven support environments.
Key Competencies
• Excellent communication and customer service skills.
• Strong troubleshooting and analytical abilities.
• Ability to prioritize and manage multiple support requests.
• Team-oriented with a proactive approach to problem-solving.
• Strong documentation and organizational skills.
Experience Level: Mid-Level (4-6 years)
Languages: Arabic & English (Mandatory)
Joining time frame: Immediate
Skills Required
- Diploma or bachelor's degree in Information Technology, Computer Science, or a related field
- Four years of experience in IT help desk, service desk, or desktop support roles
- Experience supporting Microsoft 365 environments
- Knowledge of Active Directory and Microsoft Intune
- Basic understanding of TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi networking concepts
- Experience administering and troubleshooting Windows 11
- Fluency in Arabic and English, spoken and written
- Knowledge of Microsoft Defender and security best practices
- ITIL Foundation certification
- Microsoft Certified: Modern Desktop Administrator certification or equivalent
- Experience with access control systems and card management solutions
- Experience with ticketing systems and SLA-driven support environments
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What We Do
VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia. Delivers leading edge information and communication technology based business solutions to enable our clients to continuously stay ahead and achieve sustainable profit and consistent growth by leveraging new channels of customer engagement and service delivery as well as better and efficient employment of resources and processes with measurable parameters for performance. While our local presence assists us in better understanding of the local needs, our global presence assist us to offer solutions strengthened by experience in leading markets globally.
