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Building the Digital Infrastructure of Tomorrow | Veteran Development & Recruiting
The Role
The IT Support Manager will lead internal IT support functions, manage Microsoft 365 administration, and implement scalable support processes for a growing user base.
Summary Generated by Built In
About Overwatch Mission Critical
Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), offering construction professional services, talent acquisition, and general contractor services for the mission-critical infrastructure industry. Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands. From high-end engineers to seasoned professionals, we deploy the people you need to get your data center off the ground. At Overwatch, it's more than a job. It's a purpose.
We’re preparing to grow to 600 users in the next several years, and we’re looking for a smart, driven IT Support Manager to lead and evolve our support operations and administer our MS365 Platform along with our Backend- MSP. If you like building clean systems, solving real problems, and taking ownership—this role is for you.
What You’ll Do
• Build and lead Overwatch’s internal IT support function for Corporate & Field
• Design scalable support processes, ticketing flows, and SLAs
• Manage or oversee support staff (in-house or external)
• Be the point person for Microsoft 365 administration (Exchange, Teams, OneDrive, SharePoint, Intune, Azure AD)
• Handle onboarding/offboarding, device provisioning, and license management
• Monitor support KPIs and user satisfaction to drive continuous improvement
• Write documentation and self-help resources to empower users
• Work closely with InfoSec and Infrastructure teams on security, identity, and compliance
• Support a hybrid workforce with distributed teams across the U.S.
What You Bring
• 5+ years of IT support experience, including 2+ in a leadership or team lead role
• Strong experience with Microsoft 365 administration & Security
• Comfortable managing users, devices, and systems across Windows and macOS
• Familiar with helpdesk platforms (Jira Service Management, Freshservice, Zendesk, etc.)
• Strong communication, documentation, and troubleshooting skills
• Experience scaling support systems in fast-growing environments
Bonus Points For
• Experience with Intune, Autopilot, or other MDM solutions
• Familiarity with SSO, MFA, and access management best practices
• ITIL certification or similar
• Experience supporting hybrid/remote teams & multiple geographies & IT requirements
Ready to lead IT at scale? Apply now and help Overwatch build what’s next.
Top Skills
Azure Ad
Exchange
Freshservice
Intune
Jira Service Management
macOS
Microsoft 365
Onedrive
Sharepoint
Teams
Windows
Zendesk
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The Company
What We Do
The fifth industrial revolution is here, and it runs on data centers and the skilled labor who build and sustain them.
Behind every AI breakthrough, cloud platform, and digital connection is a data center, and behind every data center are the people who build, commission, and operate them.
By bringing blue-collar jobs back to the front lines of innovation, Overwatch(SDVOSB) is proving that the future of technology depends on human expertise as much as it does on machines.
Your mission-critical journey starts and scales with us. We deliver end-to-end solutions for the data center lifecycle, design, build, staffing, and sustainment, powered by a workforce you can trust.
