IT Support JR

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: On-site

Responsibilities and Duties

• Respond to and resolve requests and incidents reported by users regarding systems and hardware on workstations; 
  
• Install and configure computers, peripherals and accessories for new projects/collaborators; 
  
• Support and update all operating systems available on the network for workstations; 
  
• Evaluate the capacity and performance of workstations; 
  
• Maintain an inventory of workstations, cell phones, peripherals and spare parts for hardware; 
  
• Create and maintain procedures regarding processes, systems and hardware on workstations; 
  
• Request the purchase of workstation, cell phone and peripheral equipment; 
  
• Contribute to initiatives to improve the services offered, methods and processes; 
  
• Contribute to a collaborative work environment, encouraging the exchange of experiences that help in the personal and professional growth of everyone; 
  
• Keep up to date in your area of ​​expertise. 
  

Essential Skills 

• Knowledge of Windows and macOS operating systems; 
  
• Knowledge of hardware (laptop, desktop, printers and peripherals); 
  
• Knowledge of TCP/IP Network; 
  
• Knowledge of Microsoft Office 365;
  
• Troubleshooting skills.
  
  

Highly Desirable Skills 

• Knowledge of Linux operating systems; 
  
• Knowledge of Active Directory (AD) on prem and Azure; 
  
• Microsoft administration and security tools (MS Defender, Intune, MDM). 

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.