Advanced Behavioral Health, Inc. is currently offering an IT Support Internship in the Frederick, MD office location. This role will support the day-to-day IT operations while developing practical skills in hardware, software, networking, cybersecurity, and technical support.
ABH is a family centered mental health program that offers a wrap-around approach to treatment. We specialize in Psychiatry, Off-Site Counseling Services, On-Site therapy, and Therapeutic Mentoring. If you share our mission and vision, we invite you to join a team that wants to make a difference within the community.
Compensation: $15/hour, W2
Schedule: Monday – Friday, 20 hours per week
Location: On-site - Frederick, MD
Essential Functions:
- Serve as the first point of contact for all day-to-day technology and equipment/machine support needs within all offices.
- Coordinate with our 3rd party IT partner to escalate and resolve technical issues.
- Assist with onboarding and offboarding employees, including equipment setup, account coordination, and technology provisioning.
- Install and configure computer hardware, software, printers, and other office equipment, as needed.
- Technology liaison in coordinating all IT software vendors, IT maintenance and project related activity.
- ABH cell phone setup, support, and asset maintenance.
- RingCentral point of contact for employee setup, troubleshooting, and support.
- Maintain accurate records of company technology assets, assigned equipment, and user access, including employee directories and distribution lists.
- Assist with software, hardware, and technology deployments and upgrades.
- Help develop and maintain basic IT procedures, documentation, and user guides.
- Promote appropriate use of company technology and support basic cybersecurity and technology best practices.
- ABH Info Email monitoring and distributions.
- Occasional travel to sites and/or vendor location, as needed.
Qualifications:
- Currently Enrolled in an undergraduate program at an accredited college or university.
- Strong desire to learn about the information technology profession preferred.
- Excellent verbal and written communication skills.
- Outstanding organizational, problem solving, and management skills.
- The ability to perform multiple tasks in a fast-paced environment is essential.
- Able to work at least 20 hours per week.
- Ability to effectively learn and acquire new knowledge and skills.
- Ability to share knowledge and work in a strong team-oriented environment.
- Personable, able to comfortably and pleasantly deal with a variety of personalities.
- Must have meticulous attention to detail.
- Proficient in Microsoft Office suite.
Join our team and make a difference!
Skills Required
- Currently enrolled in an undergraduate program at an accredited college or university
- Able to work at least 20 hours per week
- Excellent verbal and written communication skills
- Strong organizational, problem-solving, and management skills
- Ability to perform multiple tasks in a fast-paced environment
- Ability to learn and acquire new knowledge and skills effectively
- Ability to share knowledge and work in a team-oriented environment
- Personable and able to deal comfortably and pleasantly with varied personalities
- Meticulous attention to detail
- Proficiency in Microsoft Office suite
- Strong desire to learn about the information technology profession
What We Do
Advanced Behavioral Health, Inc. is a Maryland-based organization providing comprehensive mental health services, including individual and family therapy, psychiatric treatment, and therapeutic mentoring, to at-risk children, adolescents, and adults, aiming to minimize obstacles and maximize recovery for overall well-being.
