• Provide first-level IT support for office users and production-related needs.
• Support troubleshooting of hardware, software, and basic networking issues.
• Assist in supporting production line equipment from the IT infrastructure side.
• Support system monitoring, maintenance, and backup activities.
• Assist in documenting system changes, layouts, and IT procedures.
• Provide professional and friendly support to internal users.
• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing systems.
• Support remote troubleshooting through diagnostic techniques and guided problem-solving.
• Escalate unresolved issues to senior IT support personnel when necessary.
• Record incidents, issues, and resolutions accurately in IT logs or systems.
• Follow up with users to ensure issues are resolved in a timely manner.
• Support continuous improvement initiatives for IT processes and procedures.
• Perform other tasks assigned by the supervisor.
Requirements• Final-year students or fresh graduates in Information Technology, Computer Science, Network Administration, or related fields.
• Comfortable communicating in English in a professional environment.
• Basic knowledge of computer hardware and Windows operating systems; Linux knowledge is a plus.
• Basic understanding of LAN/networking concepts.
• Strong willingness to learn and develop technical skills.
• Good communication skills and teamwork mindset.
• Good analytical and troubleshooting abilities.
• Previous internship or exposure to manufacturing environments is an advantage.
• Knowledge of backup software, Cisco switches, or FortiGate firewalls is a plus, but not mandatory.
Skills Required
- Final-year students or fresh graduates in Information Technology, Computer Science, Network Administration, or related fields
- Comfortable communicating in English in a professional environment
- Basic knowledge of computer hardware and Windows operating systems
- Basic understanding of LAN/networking concepts
- Strong willingness to learn and develop technical skills
- Good communication skills and teamwork mindset
- Good analytical and troubleshooting abilities
- Previous internship or exposure to manufacturing environments
- Knowledge of backup software, Cisco switches, or FortiGate firewalls
What We Do
SolarEdge is a global leader in smart energy technology. By leveraging world-class engineering capabilities and with a relentless focus on innovation, SolarEdge creates smart energy solutions that power our lives and drive future progress. Established in 2006, SolarEdge developed the DC optimized inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. The SolarEdge intelligent inverter solution maximizes power generation while lowering the cost of energy produced by the PV system, for improved RoI. Continuing to advance smart energy, SolarEdge addresses a broad range of energy market segments through its diversified product offering, including residential, commercial and large scale PV, battery storage and backup solutions, EV charging, home energy management, grid services and virtual power plants, and uninterrupted power supply (UPS) solutions
