IT Support Intern

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for an IT Support Intern to join our IT Team for our 10-week summer internship program. This intern will report into our IT Support Engineering Team Lead and will focus on hands-on IT support, end-user troubleshooting, and assisting with internal IT projects. If you’re interested in learning about how enterprise IT environments operate, enjoy solving technical problems, and want hands-on experience supporting real users and systems, we’d love to hear from you! 

This is a hybrid-based role that will require the selected individual to work from our Melville, NY headquarters up to 3 days per week. This schedule can be flexible based on individual or business needs.

Role Type: Intern

Location: Hybrid – On-site at our Melville, NY headquarters (130 Spagnoli Road, Melville, NY 11747) up to three days per week

Length of Program: June 1st – August 7th (10 weeks)

Internship On-Site Meeting: July 14th – July 15th

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. ET

Pay: $20.00 per hour

Responsibilities:

• Troubleshoot technical issues: Assist with diagnosing and resolving hardware, software, and network problems for employees across the company
• User support: Provide helpdesk support for employees, addressing issues related to email, applications, and IT systems, and ensuring timely resolutions
• Software installations and updates: Assist in installing and updating software applications and security patches on company devices to ensure they remain up-to-date and secure
• System maintenance: Help with routine maintenance tasks such as monitoring system performance, checking backups, and ensuring that internal systems are running smoothly
• Equipment setup: Assist with the remote configuration of laptops for new employees
• Documentation and reporting: Help maintain accurate records of technical issues, resolutions, and inventory of IT assets, ensuring that information is easily accessible for the team
• Assist with IT projects: Support the team on various IT projects, such as system upgrades, network improvements, and implementing new technologies to enhance company operations 

Requirements:

• Currently enrolled in a 2- or 4-year undergraduate program with a focus on Computer Science or a related field
• Strong communication, problem-solving, and time management skills
• Ability to work in a fast-paced environment
• Proficiency in troubleshooting hardware, software, and/or networking issues
• Familiarity with Windows and/or MAC operating systems    

Why work with us:

• Experience our culture firsthand – We value generosity and believe that work should be both fulfilling and engaging. From intern socials and team lunches to an on-site visit at our headquarters and opportunities to attend department events, we create experiences that immerse you in our culture, helping you feel like a true part of the team.
• Build meaningful connections – Our people-first culture ensures you feel supported and respected from day one. Through meet-and-greets with leadership, networking opportunities, and collaborative projects, you’ll form meaningful connections and foster your professional development.
• We’re committed to growth – From everyday learning opportunities to our final presentations, we strive for continuous improvement. You’ll have the opportunity to bring fresh perspectives and innovative solutions to the table, while growing your communication skills in a supportive environment where your ideas are always heard.
• Get involved, make an impact – We believe the best way to learn is by doing. Our internship provides real-world experiences through hands-on training, job shadowing, department swaps, and cross-functional teamwork. With a commitment to improvement, you'll gain valuable insights into different areas of our business while strengthening your skills.

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.