If you are seeking a new opportunity within an innovative company that is always looking for ways to keep up with ever changing technology, then you have come to the right place.
We are seeking a dedicated IT Support Engineer to join our team to help maintain our companies infrastructure, resolve technical issues and provide support to our employees both locally and globally.
Job DescriptionThis is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.
- Provide telephone and email support for internal users
- Microsoft365 User Administration
- Starters / Movers / Leavers Process
- Backup administration and testing
- Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
- Document new and update existing IT procedures
- Assist with projects of all sizes including technology infrastructure and software projects
- Overall management and responsibility for the efficient handling of support requests
- The ability to conduct and participate in client meetings / system demonstrations
- Remote support for clients regardless of location
- Software installation, desktop imaging, software inventory and monitoring
- Configuration and installation of physical and virtual servers
- Administration and configuration of Cisco Networking devices. (Switches / Firewalls)
- A minimum of 3 years’ experience providing 2nd and 3rd line IT support
- A professional approach with excellent communication and interpersonal skills
- Strong experience installing, supporting, and troubleshooting:
- Windows 11
- Microsoft 365 and Exchange
- Active Directory
- Networking technologies including DNS, DHCP, and TCP/IP
- VMware and Hyper-V
- Remote access tools
- Mobile device configuration and support (iPhone/iPad)
- The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
- The ability to accurately understand and interpret customer requirements
- Excellent time management skills with the ability to prioritise and manage workloads independently
- 22 days holiday (increasing to 25 days after 1 year of service
- 2x "giving back" charitable days a year
- Private healthcare and pension
- Cycle to work scheme
- Continued professional development
DIVERSITY AND INCLUSION
Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.
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Skills Required
- Minimum 3 years' experience providing 2nd and 3rd line IT support
- Experience with Windows 11
- Microsoft 365 and Exchange administration
- Active Directory administration
- Networking technologies including DNS, DHCP, and TCP/IP
- VMware and Hyper-V experience
- Administration and configuration of Cisco networking devices (switches/firewalls)
- Backup administration and testing
- Experience with remote access tools and remote support
- Mobile device configuration and support (iPhone/iPad)
- Software installation, desktop imaging, software inventory and monitoring
- Ability to log, triage, resolve, and escalate incidents in a helpdesk system
- Ability to document and update IT procedures
- Ability to participate in client meetings and system demonstrations
- Ability to work under pressure with strong time management and customer-focused attitude
What We Do
The Mountfitchet Group is a global aviation, travel, and logistics services organization operating from 47 offices across 6 continents. The company focuses on providing comprehensive services in these sectors through both organic growth and acquisition, employing over 800 professionals with annual revenues of approximately $1.12 billion.
