At Similarweb, our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We aren't looking for "ticket takers" - we are seeking exceptionally skilled IT engineer to help build a dynamic support team. ✨
You’ll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms.
This role will be critical in supporting our company-wide 'AI in Motion' initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Okta’s identity framework.
So, what will you be doing all day? 🚀
End-User Support & Resolution
- Serve as the primary point of contact for technical support through a ticketing system, chat, and email, ensuring rapid and effective issue resolution.
- Provide expert, hands-on, and remote troubleshooting for all end-user devices running macOS and Windows operating systems.
- Resolve issues across a critical application stack, including Google Workspace, Okta SSO/MFA, Microsoft 365, and MDM platforms (Jamf, Kandji, Addigy, etc.).
- Maintain network connectivity, hardware, peripherals, and Audio/Video Conferencing systems.
IT Operations & Lifecycle Management
- Execute the full employee lifecycle for IT access: provisioning accounts, access, and devices for new hires, and securely managing offboarding processes.
- Manage user identities, groups, and permissions within centralized systems like Okta to ensure least-privilege access.
- Maintain a precise and up-to-date IT asset inventory, overseeing the complete lifecycle of laptops, accessories, and software licenses.
Process Improvement & Knowledge
- Drive process improvements and automation initiatives to enhance the efficiency and quality of IT service delivery.
- Create and maintain high-quality internal IT documentation and knowledge base articles.
- Collaborate with IT Engineering and Operations teams on projects to elevate the overall employee technology experience.
Who you are: 🎯
- 2 - 4 years of experience in IT support, helpdesk, or similar technical support role.
- Strong troubleshooting skills in both MacOS and Windows environments.
- Ideally hands-on experience with:
- Google Workspace administration
- Okta or other identity management tools
- Office 365 applications
- MDM solutions (Jamf, Kandji, Intune, etc.)
- Familiarity with onboarding/offboarding workflows and lifecycle management.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Ability to work effectively across global teams and time zones.
Nice to have:
- CompTIA A+, Google Workspace Administrator, MCSA, or Okta Certified Professional certifications
- Basic scripting knowledge (Bash, PowerShell, or Python)
- Experience in a cloud-first, SaaS-heavy, and ISO27001/SOC2-compliant environment preferred.
- Impact😎: Work on a platform used by Google, eBay or Adidas.
- Innovation🚀: Bring your ideas to life with full support.
- Hybrid work model: 3 days in our office and 2 days working from home🏡.
- Our office: Join us in our new office at DOCK IN (Palmovka) - stocked with snacks, drinks, and space to unwind.
- Great perks: 5 weeks of vacation, an extra day off during your birthday month, 3 sick days and a multisport card 😎
- Top hardware👩🏻💻: You'll work with a MacBook Pro M3, dual monitors, and electric standing desk.
- Team spirit: We host team-building events, parties, weekly lunches, and happy hours throughout the year 🎉.
- Access to equity programs💸: Join in the success of Similarweb by becoming a shareholder!
- Grow your career any way you choose: Want to grow your career or explore new paths? With coaching, Career Week, and learning programs, we’ve got you covered. 🚀
At Similarweb, we're changing how businesses engage with the digital world by uncovering everything that happens online. Our powerful platform and unique data empower over 4,300 customers—including industry leaders like Google, eBay, and Adidas—to make impactful decisions.
Since going public on the New York Stock Exchange in 2021, we've continued to grow!
#LI-Hybrid
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
Skills Required
- 2+ years hands-on experience in IT Support or Administration
- Experienced in a multi-OS environment (MacOS, Windows)
- Experienced with Active Directory/Azure/GSuite
- Familiarity with Cloud technologies and mobile device management
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems and IT asset management
What We Do
Digital is now the most important driver of growth and profitability for just about every business. Similarweb is a platform that gives our customers a true 360 degree view of all digital activity across customers, prospects, partners, and competition. The resulting insights give our customers — who are some of the world’s biggest brands — a digital edge that helps them beat their competition and win their markets.
