Based in our India office and reporting to the Head of IT and Security Operations, you will provide second-level technical support across a range of services and devices, including endpoint management, identity and access management, anti-malware services, and cloud-native productivity and collaboration services (Google Workspace, MS Entra, and Atlassian products).
To be eligible for this position, you must be able to work from our Gurugram office immediately and have a maximum notice period of 30 days.
What You’ll Be Doing
Deliver Top-Tier Support: Serve as a primary point of contact for technical issues, maintaining a highly customer-oriented attitude and providing empathetic, patient support.
Drive Technological Adoption: Proactively evaluate, learn, and support new technologies to continuously improve our internal IT environment as business needs evolve.
Oversee IT Hardware Lifecycle: Take ownership of IT asset management, from procuring new hardware to configuring, deploying, and tracking inventory.
Execute Remote Troubleshooting: Diagnose and resolve complex technical issues remotely, guiding users through solutions with clear, easy-to-follow instructions.
Collaborate & Communicate: Work seamlessly within a global team environment while taking independent initiative as a self-starter to identify and solve problems.
What We Are Looking For
8+ years of proven experience in IT Support, Systems Administration, or a similar role.
Advanced Windows & Endpoint Management: Deep expertise in supporting Windows desktop operating systems and managing endpoint management platforms, with a strong focus on Microsoft Intune.
Identity & Access Management: Hands-on experience with User Access Management for Cloud and SaaS applications.
Hardware Lifecycle Management: Proven experience procuring, provisioning, and managing IT hardware inventory.
Remote Support Mastery: Strong ability to perform remote troubleshooting and guide users through technical solutions with clear, easy-to-follow instructions.
Global Communication: Highly proficient in written and verbal English, with the ability to communicate technical concepts seamlessly to global teams and non-technical stakeholders.
Customer-Centric Mindset: A strong dedication to user experience, providing empathetic, patient, and top-tier support.
Adaptability: A proven track record of quickly learning, adopting, and supporting new technologies as business needs evolve.
Driven & Collaborative: A proactive self-starter who takes initiative but thrives in a highly collaborative team environment.
Nice to Have
- Expertise in the support of macOS and endpoint management via JAMF is highly desirable.
What We Offer
- *Subject to the internal policies of Megaport, which may be updated from time to time*:
- Family health insurance according to company policy
- A motivated team combining industry experts and emerging talent.
- Recognition programs – including Legend and Kudos Awards.
- Health & wellness programs and mental well-being support.
Working Conditions, Locations and Hours
Full-time office-based role, at our Gurugram office
The working day is 8 hours, and the working week is 40 hours.
Working visits to for meeting partners, vendors, team, checking the quality of the network
- Your will be working on an a rotating on call roster
- After hours scheduled network maintenance work is required
90-day notice period for resignation after the trial period
Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies
#LI-DNI
Skills Required
- 8+ years of proven experience in IT Support, Systems Administration, or a similar role
- Advanced Windows & Endpoint Management expertise
- Experience with User Access Management for Cloud and SaaS applications
- Proven experience in hardware lifecycle management
- Strong ability in remote troubleshooting
- Highly proficient in written and verbal English
- Dedication to user experience and providing empathetic support
- Adaptability to quickly learn and support new technologies
- Ability to work as a proactive self-starter in a collaborative environment
- Expertise in support of macOS and endpoint management via JAMF
What We Do
We make connectivity easy. Megaport is changing the way people, enterprises, and service providers interconnect globally. Our Software Defined Network (SDN) connects 850+ enabled data centres in 25+ countries across North America, Asia Pacific, and Europe. We enable customers with fast, flexible, secure and on-demand connectivity to leading cloud, network, and managed service providers. Our Network as a Service solution offers greater agility, reduced operating costs, and increased speed to market compared to traditional connectivity options
