IT Support Engineer

Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.

Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.

About the role:

As an IT Support Engineer, you'll be the friendly and knowledgeable face of IT, providing the essential support that keeps our workforce productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.

Key Responsibilities:

• Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication.

• Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs.

• Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone.

• Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.

• Take initiative to continuously explore, learn, and develop your technical skills and experience.

Requirements:

• 1-2 years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment.

• A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution.

• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels.

• Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master:

  • Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc.

  • Infrastructure & Tools: Basic networking, AV systems, cloud telephony, and service desk ticketing software.

• A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team.

• A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements

• A competitive salary

• BUPA health insurance

• Discounted gym membership through BUPA

• OnHand volunteering membership and one paid volunteering day per year

• Hybrid working

• Pension scheme

• Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount

• Enhanced parental leave - We offer enhanced maternity pay (26 weeks of full pay) and enhanced paternity pay (4 weeks of full pay) to eligible employees.

• Workplace nursery scheme

• Regular social events

• Cycle to work scheme

We are committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where people can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.