Main duties and responsibilities
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To carry out system activities with focus on installation, configuration, migration, up-grading, troubleshooting and maintenance of software, hardware, Wi-Fi and Printer set-up and related peripherals in office.
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Experience in managing AD, user creation, user permissions and OU
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level 1 troubleshooting of telephony, printers, LAN/VLAN Wi-Fi network problems
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Diagnosing and solving hardware or software faults including replacing internal hard-ware parts for notebooks, desktops, Network devices and Servers.
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Supporting the roll-out of new or existing applications or hardware.
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Responding within agreed time limits for daily tickets.
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Troubleshooting on a task until completion using individual skills or consulting with peers and/or internal expertise within local or global organization setup.
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Rapidly establishing a good working relationship with internal customers and other sup-porting teams like network engineers, security teams etc.
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Adhering to organizational standards and process during the support process.
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Supporting in the installation of network cables, devices and other network equipment
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Setup and maintain VMs and scheduled backups
Main KPI’s
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Notebooks imaging, hardware and software support and troubleshooting
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Maintenance of office file servers and office infrastructure like Wi-Fi/VLAN
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Monitoring and controlling user accesses, usage of office IT equipment and ensuring se-curity compliance as per corporate IT guidelines.
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Timely resolution of issues reported by users and documenting incidences for learning.
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IT hardware inventory management.
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Handling various internal and external stakeholders based on need and priority
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Innovative and contributing to improvements of processes
Top Skills
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
