ZALORA is looking for an IT Support Engineer to deliver reliable service desk and onsite IT support across our Jakarta Head Office (Jakarta Selatan). In this role, you’ll support end-user devices and business applications, maintain day-to-day IT operations (including backups, monitoring, and logging), ensure SOP/policy compliance, and assist with IT procurement.
Responsibilities:
- Service Desk & Applications support: Provide support of all company owned end user devices
- Operations: Deploy, maintain, execute and support procedures for highly effective and reliable onsite IT operations. Utilize appropriate tools and utilities to facilitate operations monitoring. Administer operations applications such as backups, system monitoring and logging. Initiate action to ensure problems are addressed promptly and appropriately
- Policy and compliance: Auditing IT operational environment to comply with approved SOPs
- Procurement: Assist in sourcing of IT equipment and infrastructure vendors
Requirements:
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology or equivalent.
- Minimum 1-year working experience in hands-on service desk support and IT infrastructure support
- Willing to work in ZALORA's Head Office (Jakarta Selatan) and ZALORA's Warehouse (Bekasi)
- Excellent troubleshooting skillset in Linux, Mac OS, Windows 10 & 11 operating systems, printer and device drivers, wireless and LAN connections
- Familiar with the installation, configuration management and debugging of hardware devices (router, firewall, switch, server and NAS Storage)
- Familiar with Kaseya VSA Professional and Helpdesk Ticketing System
- Excellent knowledge in deploying and maintaining MS Active Directory GPO and Powershell scripting
- Fluent in English & Bahasa
- Excellent in creating IT documentation (SOPs, work instruction, and user guide)
- Proactive and fast learner. Passion about new concepts & technologies
- Strong analytical mind and willing to accept new challenges
- Self-motivated, ability to work independently with minimum supervision
The ZALORA Story
ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group
Top Skills
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits.
With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products.
As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature!
ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres.
Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
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