IT Support Engineer

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

We're seeking an experienced Help Desk IT Support Engineer to join our Tenable APAC team in Singapore. You’ll provide onsite support at our office as well as remote assistance for the wider APAC region. Your main tasks will involve resolving technical issues, performing installations, upgrades, repairs, and backups, and ensuring smooth tech operations daily.

Your Opportunity:

• Provide Technical Support and answer queries from staff in person, over the phone, or through our ticketing system on all company-supported applications.

• IT Issues: Diagnose and resolve problems with computers, telephony, and network systems.

• Onboarding and User Management: Conduct IT onboarding for new hires, create/manage user accounts, and ensure configurations meet departmental needs.

• Equipment Provisioning: Set up and configure equipment for new staff across APAC, including provisioning and verifying with Hiring Managers. Resolve Compliance Tickets: Address vulnerability and non-compliance issues directly with end users.

• Documentation & Escalation: Document solutions for future reference. And route complex issues to relevant IT teams when necessary. 

• Communication & Follow-Up: Clear communication keeps users informed throughout the issue resolution process.

• After-Hours Support: Participate in an on-call rotation to provide after-hours support as needed

• Asset Management: Manage the local inventory of IT hardware.

• Work from office five days a week

What You'll Need: 

• Two or more years of technical support experience.

• Excellent verbal and written English skills.

• Experience supporting Microsoft Windows operating systems and applications.

• Experience supporting Apple Macintosh operating systems and applications with PC and Apple hardware.

• Experience with Active Directory and/or Okta.

• Experience using JAMF, Service Now for Ticketing and similar platforms, Bigfix, Google Workspace, supporting mobile devices, general knowledge of local area networks and troubleshooting.

• General knowledge of AWS Workspaces or similar environments. Experience with Linux is a plus.

#LI-SA1 #LI-Office

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [email protected] for further assistance.

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