IT Support Engineer

Define your future at HL Bank Singapore

Key Responsibilities
1. IT Asset & Lifecycle Management
End-to-End Asset Tracking: Manage the inventory for all user devices (laptops, desktops, printers, IP telephones), shared devices (device for common usage), and branch-specific hardware. Accountable for all IT assets.  
Procurement & Disposal: Assist in the selection of hardware procurement and manage the secure disposal of assets in compliance with data sanitization standards.
User & Service Management: Onboarding/Offboarding: IT provisioning for new hires and asset recovery for resignees.
Shared Services: Oversee printer user management and physical access system, including access rights and usage tracking.
2. ITSM & Incident Governance
Service Desk Excellence: Act as an escalation point for service requests, incidents, and change requests within the ITSM tool 
Process Management: Assist in managing incidents to ensure minimal business disruption. Periodic review tickets in ITSM.  
3. Operational Resilience & Compliance
System Health Checks: Conduct regular health checks on core IT systems and infrastructure to ensure availability.
MAS TRM Alignment: Ensure all IT support activities align with MAS Technology Risk Management (TRM) guidelines, particularly regarding endpoint security and access control.
BCP & DR: Actively participate and support Business Continuity Planning (BCP) and Disaster Recovery (DR) drills, ensuring IT support readiness during contingency scenarios.
4. Documentation & Reporting
Standard Operating Procedures: Maintain and update IT SOPs to reflect current workflows and regulatory changes.
Management Reporting: Prepare monthly performance slides and asset utilization reports for management.
Ad-hoc Projects: Support IT service management initiatives and transformation projects as assigned.

Requirements
Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.
Experience: 5–7 years of experience in IT Support or Operations, preferably within the Banking or Financial Services sector in Singapore.
Technical Skills: Proficiency in ITSM frameworks (ITIL Certification is a strong plus).
Familiarity with Windows/Mac OS, SCCM, Active Directory, end point cybersecurity and MDM solutions.
Hands-on experience with hardware and software troubleshooting 
Compliance Knowledge: Solid understanding of MAS TRM Guidelines.
Soft skills: Ability to work across functional and support cross-team initiatives to achieve departmental goals.. Committed to a high standard of service excellence to all user requests. "Can-do" attitude with a focus on proactive problem-solving and operational resilience.

About HL Bank Singapore
HL Bank Singapore is the Singapore branch of Hong Leong Bank, a premier regional financial services leader headquartered in Malaysia with a rich heritage of over 120 years. Listed on Bursa Malaysia and a key member of the extensive Hong Leong Group, we operate a robust network of approximately 250 branches across Malaysia, with a strategic regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
As a Full Bank in Singapore, we serve as a vital hub for the Group’s regional ambitions. A cornerstone of this strategy is our sophisticated "advisory-first" wealth proposition through HLB Private Bank and HLB Priority. By combining our deep Asian market roots with a landmark strategic alliance with Swiss private bank Lombard Odier, we provide world-class wealth architecture and bespoke solutions for our clients.
Beyond our wealth focus, we deliver excellence through four core business pillars: Business & Corporate Banking, Personal Financial Services, Private Wealth Management, and Global Markets. This "Integrated Approach" allows our talent to collaborate seamlessly across segments, ensuring we effectively meet the multifaceted needs of high-net-worth individuals, business founders, and corporate enterprises alike.
At HL Bank Singapore, our people are central to our success, and as a recognized Human Capital Partner (HCP) by TAFEP, we are committed to progressive workplace practices and your professional development. We seek digitally inclined, customer-centric performers who thrive in a technology-focused environment, where we empower our teams with AI-enhanced tools and next-generation platforms to lead the industry. As part of a large, diversified conglomerate, we offer unrivaled opportunities to explore new grounds and build a challenging career path within a rapidly expanding regional landscape. Join us to be part of a proven value-creation story and shape the future of your own story at HL Bank Singapore.