Air Charter Service is a global aircraft charter broker specialising in private jet, commercial airliner, and cargo aircraft charters. Founded in 1990 and headquartered in London, the company operates through a worldwide network of offices across Europe, the Americas, the Middle East, Africa, and Asia-Pacific.
We are seeking a dedicated IT Support Engineer to join our team to help maintain our company’s infrastructure, resolve technical issues and provide support to our employees both locally and globally.
Job DescriptionThis is a “hands-on” role in which support is frequently provided both face-to-face and virtually within the workplace, requiring a calm, professional, and sensitive approach.
• Provide virtual and email support for internal users
• Microsoft 365 User Administration
• Starters / Movers / Leavers process
• Backup administration and testing
• Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate
• Document new and update existing IT procedures
• Assist with projects of all sizes, including technology infrastructure and software projects
• Overall management and responsibility for the efficient handling of support requests
• The ability to conduct and participate in client meetings / system demonstrations
• Remote support for clients regardless of location
• Software installation, desktop imaging, software inventory, and monitoring
• Configuration and installation of physical and virtual servers
• Administration and configuration of Cisco networking devices (switches / firewalls)
- At least 1 year of technical experience
- Ideally minimum of 3 years’ experience providing 2nd and 3rd line IT support
- A professional approach with excellent communication and interpersonal skills
- Strong experience installing, supporting, and troubleshooting:
- Windows 11
- Microsoft 365 and Exchange
- Active Directory
- Networking technologies including DNS, DHCP, and TCP/IP
- VMware and Hyper-V
- Remote access tools
- Mobile device configuration and support (iPhone/iPad)
- The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
- The ability to accurately understand and interpret customer requirements
- Excellent time management skills with the ability to prioritise and manage workloads independently
WHAT IS IN IT FOR YOU
- Competitive salary and generous commission
- Career development opportunities
- Continued professional development
- Private healthcare and pension
- 20 days holiday per year which increases with length of service
- A friendly fun and very exciting environment enhanced with regular company-funded social events such as socials and seasonal parties
Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.
Check us out on social media! - Facebook - Instagram - TikTok - Twitter - Youtube - LinkedIn
#SIN #Singapore #APAC #Cargo #CharterCargo #flightforwarder #travel #careers #hiringnow #jobhunt #jobopening #vacancies #Vietnam #Vietnamese
Skills Required
- At least 1 year of technical experience
- Minimum 3 years of experience providing second- and third-line IT support
- Professional approach with excellent communication and interpersonal skills
- Experience installing, supporting, and troubleshooting Windows 11
- Experience installing, supporting, and troubleshooting Microsoft 365 and Exchange
- Experience installing, supporting, and troubleshooting Active Directory
- Experience with DNS, DHCP, and TCP/IP networking technologies
- Experience installing, supporting, and troubleshooting VMware and Hyper-V
- Experience with remote access tools
- Experience configuring and supporting iPhone and iPad devices
- Ability to work effectively under pressure with a positive, customer-focused attitude
- Ability to understand and interpret customer requirements accurately
- Excellent time management and ability to prioritize and manage workloads independently
What We Do
The Mountfitchet Group is a global aviation, travel, and logistics services organization operating from 47 offices across 6 continents. The company focuses on providing comprehensive services in these sectors through both organic growth and acquisition, employing over 800 professionals with annual revenues of approximately $1.12 billion.
