Responsible for the daily operation and maintenance of company laptops, with macOS as the primary focus, as well as Windows computers, mobile devices (iOS and Android), IP phones, and other desktop IT equipment. This includes device imaging and setup, software and hardware installation, configuration, updates, maintenance, troubleshooting, and issue resolution.
Maintain office IT systems, including IP phones, video conferencing and wireless presentation systems, printers, CCTV, and access control. Support server room operations, structured cabling, UPS systems, switches, access points, and routine inspections. Monitor infrastructure availability and performance through dashboards and alerts. Basic knowledge of servers, networking, audio-visual systems, and electrical principles is required.
- Perform daily monitoring and testing of office Wi-Fi, wired networks, and VPN connections, and troubleshoot network-related issues
- Work with teams to identify valuable AI and automation opportunities, deliver end-to-end solutions, and drive adoption through demonstrations, training, and hands-on support. Measure the impact and use AI tools to improve troubleshooting, ticket handling, documentation, and reporting.
- Support regional offices with IT rollouts, new office setups, and on-site project delivery. Travel when required and provide technical support and coordination throughout the implementation.
- Create and maintain IT knowledge-sharing documents, SOPs, and the service desk knowledge base. Implement Global IT strategies, technical standards, guidelines, and solutions while continuously improving employees’ IT service experience and satisfaction.
- Manage vendor relationships and coordinate equipment procurement, installation, maintenance, and technical support with external service providers.
Bachelor's degree or above; computer science, software engineering, networking or other related majors are preferred.
At least 3 years of working experience in IT support, IT engineering or a similar hands-on technical role, with working experience in large IT companies preferred. Operation and maintenance experience across Windows, macOS, WiFi network, VPN network and smart office systems is required.
Basic knowledge of server and network administration: Windows Server or Linux, virtualisation, backup and restore, switches, VLANs, WiFi controllers, firewalls and VPN. Certifications such as CCNA, Microsoft or Linux are a plus.
Demonstrated software engineering ability: strong Python (or an equivalent language) plus PowerShell or Bash; comfortable with Git and code review; able to build, test, document and maintain internal tools and integrations against REST APIs. Please be ready to share a portfolio, GitHub profile or examples of tools you have built.
Hands-on AI practitioner: daily user of AI assistants (e.g. Claude, ChatGPT) with effective prompting skills, plus practical experience building AI agents, AI skills or MCP integrations. Experience deploying AI solutions for non-technical users is a strong plus.
Comfortable working directly with business stakeholders to turn unclear requirements into practical, deliverable solutions, and capable of presenting and providing training to non-technical users. Strong communication, presentation, and facilitation skills, with a proactive approach to problem-solving. Able to work independently and collaboratively, accommodate flexible working hours including evenings & weekends, and travel to regional offices when required.
Fluent in Malay,English and Mandarin listening and speaking
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
Skills Required
- Bachelor's degree or above, preferably in computer science, software engineering, networking, or a related field
- At least 3 years of experience in IT support, IT engineering, or a similar hands-on technical role
- Experience operating and maintaining Windows, macOS, Wi-Fi networks, VPN networks, and smart office systems
- Basic knowledge of server and network administration, including Windows Server or Linux, virtualization, backup and restore, switches, VLANs, Wi-Fi controllers, firewalls, and VPNs
- Strong Python or equivalent programming language skills, plus PowerShell or Bash
- Ability to use Git and code review processes and build, test, document, and maintain internal tools and REST API integrations
- Practical experience using AI assistants and building AI agents, AI skills, or MCP integrations
- Experience deploying AI solutions for non-technical users
- CCNA, Microsoft, or Linux certification
- Strong communication, presentation, facilitation, stakeholder management, and training skills
- Ability to work independently and collaboratively, including flexible hours, evenings, and weekends
- Willingness to travel to regional offices when required
- Fluent listening and speaking proficiency in Malay, English, and Mandarin
OKX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OKX and has not been reviewed or approved by OKX.
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Fair & Transparent Compensation — Pay is considered competitive or above market, especially in engineering, product, and legal roles across major hubs. This positioning is consistently cited as a major attraction for candidates.
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Healthcare Strength — Role descriptions indicate comprehensive medical, dental, vision, life, and disability coverage, with employer-paid premiums in some cases. Health coverage is highlighted alongside core benefits like PTO and parental leave.
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Wellbeing & Lifestyle Benefits — Allowances for education and fitness, meal perks and snacks, team-building budgets, and structured learning programs are described across locations. These extras enhance the total rewards package beyond base pay.
OKX Insights
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
