Engineer - IT Support

Posted Yesterday
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Chennai, Tamil Nadu, IND
In-Office
Mid level
Aerospace • Hardware • Transportation
The Role
Provide end-to-end IT support, including employee device setup, software installation, operating system updates, asset tracking, troubleshooting, onboarding, and offboarding. Assist with on-premise server and HPC administration, monitor system health and storage, enforce security policies, and support audits and security reviews. Identify IT policy gaps and recommend improvements.
Summary Generated by Built In
About The ePlane Company

The ePlane Company is at the forefront of India's urban air mobility revolution. Incubated at IIT Madras, we are a deep-tech startup dedicated to designing and building the world's most compact electric flying taxi. Our mission is to make door-to-door flying a reality, drastically reducing commute times and de-congesting our cities for a cleaner, greener future. We're a passionate team of engineers, designers, and visionaries working on cutting-edge technology, and we're looking for brilliant minds to help us take flight.

Chart the Course for the Future of Flight

We are seeking someone who’s interested in getting their hands on everything from user support, device management, server operations, to security basics. The selected person will have to work and own things end-to-end with the ability to point out gaps in IT policy if there are no frameworks and suggest changes as required

Roles and Responsibilities
  • Set up, configure, and maintain employee endpoint devices from laptops, desktops, peripherals

  • Manage software installation, OS updates, and device inventories

  • Be the first point of contact for IT issues across the organisation including diagnosis, resolve, or escalate

  • Maintain an asset register and ensure devices are tracked and accounted for

  • Assist in setting up and maintaining on-premise servers and HPC systems

  • Monitor HPC health, storage usage, and uptime including flagging issues before they become outages

  • Follow and enforce IT security policies set by the IT Manager

  • Assist in onboarding and offboarding employees

  • Support periodic audits and security reviews



RequirementsRequired Qualifications 
  • 3+ years of hands-on IT experience in a corporate or startup environment

  • Working knowledge of Windows and Linux operating systems

  • Comfortable setting up and troubleshooting desktops, laptops, and network equipment

  • Basic understanding of networking

Preferred Qualifications 
  • Exposure to server administration or virtualisation

  • Exposure to Google Workspace administration



Skills Required

  • 3+ years of hands-on IT experience in a corporate or startup environment
  • Working knowledge of Windows and Linux operating systems
  • Experience setting up and troubleshooting desktops, laptops, and network equipment
  • Basic understanding of networking
  • Exposure to server administration or virtualization
  • Exposure to Google Workspace administration
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The Company
Chennai, Tamil Nadu
70 Employees
Year Founded: 2019

What We Do

We're developing India’s 1st flying electric taxi for up to 10x faster intra-city commute and cargo transport. Incubated at IIT Madras, Chennai since 2019, The ePlane Company was founded by Professor Satya Chakravarthy with a vision to make flying ubiquitous. As an Urban Air Mobility (UAM) startup, we aim to alleviate on-road traffic congestion in cities worldwide by offering safe, sustainable and affordable flying experiences through our flagship product, The ePlane e200.

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