IT Support Engineer

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for an IT Support Engineer to provide technical support and ensure smooth functioning of endpoint devices and related IT services. This position will be Full-time, Onsite - Bengaluru.

What You’ll Do

• Install, configure, image, and deploy laptops, desktops, and other endpoint devices

• Support new user onboarding and employee offboarding activities, including device provisioning and access management

• Manage incidents, service requests, and escalations while ensuring adherence to defined SLAs

• Provide technical support to both onsite and remote users across multiple locations

• Troubleshoot and resolve hardware issues related to laptops, desktops, printers, scanners, mobile devices, and peripherals

• Configure and support Microsoft Office, Microsoft 365 applications, Teams, Outlook, and other enterprise software

• Manage user accounts, permissions, and security groups using Active Directory and Microsoft Entra ID

• Support and troubleshoot DNS, DHCP, Group Policy, and domain-related issues

• Configure and support email on desktops, laptops, and mobile devices

• Assist with endpoint security management, antivirus solutions, patching, and compliance activities

• Monitor and maintain Microsoft endpoint management tools such as Intune and SCCM

• Troubleshoot network connectivity issues involving LAN, WAN, VPN, Wi-Fi, and IP addressing

• Maintain IT asset inventory and ensure accurate asset lifecycle tracking

• Coordinate with vendors and service providers for hardware replacements, repairs, and support services

• Perform root cause analysis for recurring and high-priority incidents

What You'll Need

Required:

• Any Graduate in Computer Science, Information Technology, Electronics, or a related field

• Minimum 3 years of hands-on experience in IT Support, Desktop Support, or End User Computing (EUC)

• Strong experience with Windows 10/11 installation, configuration, and troubleshooting

• Hands-on experience with Microsoft 365 administration and support

• Working knowledge of Active Directory, Group Policy, DNS, DHCP, and domain management

• Experience with endpoint management tools such as Microsoft Intune, SCCM, or similar solutions

• Knowledge of endpoint security tools, antivirus solutions, and security best practices

• Experience in hardware troubleshooting for laptops, desktops, printers, scanners, and mobile devices

Preferred:

• Microsoft Certified: Modern Desktop Administrator Associate or equivalent Microsoft certifications

• ITIL Foundation Certification

• Experience with Microsoft Entra ID (Azure Active Directory)

• Knowledge of PowerShell scripting and automation

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.