The Role: As an IT Support Engineer, you'll be at the forefront of our client-facing operations, providing top-notch support and implementing innovative IT solutions. This role offers excellent opportunities for professional growth and skill development in a fast-paced, international environment.
Key Responsibilities:
- Deliver scheduled and ad-hoc support
- Troubleshoot and resolve complex IT infrastructure and network issues
- Assist in project implementation and engineering tasks
- Set up, configure, and test computer and network systems
- Collaborate with sales teams to gather client requirements and provide technical insights
- Communicate effectively with clients, account executives, and engineering teams
- Continuously improve your IT and communication skills
What We're Looking For:
- Diploma/Degree in Computer Science or Information Technology
- 3-5+ years of experience in IT end-user support or service provider environments
- Strong technical skills in:
- Windows 7/8/10 (MCP/MCITP, MCTS/MCDST, MCSA/MCSE certifications highly desirable)
- Office 365
- Windows Server
- Microsoft services (AD, DNS, DHCP, WSUS, GPO)
- Networking (experience with Checkpoint firewall and HP switches is a plus)
- VDI, Microsoft Azure, and MDM
- Experience with video conferencing support (Cisco WebEx, Zoom, Polycom)
- Excellent problem-solving and analytical skills
- Strong customer service orientation
- Ability to work independently and as part of a team
- Intermediate or higher English proficiency
- Passion for continuous learning and professional development
Skills Required
- Diploma or degree in Computer Science or Information Technology
- 3-5+ years experience in IT end-user support or service provider environments
- Proficiency with Windows 7/8/10
- Familiarity with Office 365
- Experience with Windows Server
- Experience with Microsoft services: Active Directory, DNS, DHCP, WSUS, GPO
- Networking experience (general)
- Experience with Checkpoint firewall (plus)
- Experience with HP switches (plus)
- Experience with VDI technologies
- Experience with Microsoft Azure
- Experience with Mobile Device Management (MDM)
- Video conferencing support experience (Cisco WebEx, Zoom, Polycom)
- Excellent problem-solving and analytical skills
- Strong customer service orientation and communication skills
- Ability to work independently and as part of a team
- Intermediate or higher English proficiency
- MCP/MCITP, MCTS/MCDST, MCSA/MCSE certifications
- Passion for continuous learning and professional development
What We Do
-Who We Are systemsGo was started in 1998 because we believed there was a better way to address the special IT needs of Tokyo businesses, and starting in 2008 we began our expansion into other locations in Asia including Hong Kong, Shanghai, Singapore, Beijing, Sydney, Taiwan, New Delhi and Seoul. We saw partnership and process as the keys. We would work side-by-side with our clients to help reduce costs and improve efficiency. To date, we’ve shared our expertise with hundreds of companies. They come to us because we find the best engineers and project managers. We train our people to use their experience and creativity to assess an IT system and make it better. And we ensure our own accountability through an online tracking system that gives our clients 24×7 access to every move we make on their behalf. -Mission Statement We listen to our clients to understand their business needs. We design and deliver solutions from our range of professional services, creating value to benefit all stakeholders. To achieve this we combine an enriching and satisfying employment environment with a culture of customer service excellence and an unwavering pursuit of quality through devoted adherence to process and continuous improvement. -Our Core Principles Customer Service Excellence Enriching Employment Environment Unwavering Pursuit of Quality -Locations Australia | Greater China | India | Japan | Singapore | South Korea
