IT Support Engineer
Location: Hybrid of Hendon and remote dependent on business needs
Salary: £28,800 - £33,900
Explore and Discover what it’s like working for Leidos…
We have an exciting entry level opportunity to join our Service Desk Team to provide systems administration support to end users of the biometric Services. This position will initially operate Monday - Friday 0900 - 1730 with the possibility to move to a shift pattern once trained. The team are accountable for Access, Event, Incident, Request and Problem Management activities.
What will I be doing?
The IT Support Engineer will contribute to the planning and development of the overall service, whilst undertaking duties of a similar level and nature elsewhere in Leidos if necessary to ensure that customer needs are met.
You will work to keep the programme system operational by:
- Performing system administration tasks as defined by the Operating Procedures.
- Routinely monitoring the system using the software and hardware tools provided.
- Responding appropriately to errors or faults as notified.
- Maintaining information regarding programme system activities to be able to reply to enquiries.
To help resolve fault calls by:
- Provide assistance and initial information to callers.
- Identifying and resolving common problems.
- Documenting solutions.
- Adhering escalation/elevation processes and procedures.
- Timely and accurate inputting of data into the call logging system.
- Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate person e.g. 2nd Line Systems Administrators, the Operations Support Group etc.
What does Leidos need from me?
- Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development.
- Dedication to an ethos of excellent service and the ability to work effectively whilst under pressure.
- Excellent communication and interpersonal skills to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within Leidos, both oral and written.
- IT troubleshooting skills to deal with a wide range of different processes and systems, with the ability to understand a problem by breaking it down systematically into its component parts.
- Commitment to working as a member of a team which replies flexibly to changing pressures and demands.
- An active interest in the development of the Service Desk function and its contribution to the programme.
- Ability to work under pressure to tight timescales.
- Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment.
- Ability to work in the required environment including a satisfactory security clearance.
What technology will I be supporting?
- Unix
- Linux
- Microsoft Windows
- Bespoke Identification software
- Oracle databases
- SQL
- Netbackup
- LANDesk call logging and Service Management tool set
- ServiceNow call logging
- In possession of or able to gain the appropriate security clearance
- ITIL Fundamentals in best practise would be advantageous.
Desirable
- Knowledge of ITIL
To be successful in this role we are looking for an individual who has:
- A commitment to working as a member of a team which responds flexibly to changing pressures and demands.
- An active interest in the development of the Service Desk function and its contribution to the programme.
- Ability to work under pressure to tight timescales.
- Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment.
- Ability to work in the required environment including a satisfactory security clearance.
Additional Information:
You will be required to gain UK SC (Security Clearance) for this role.
To be eligible for this role you must have UK Citizenship and been a resident in the UK for minimum 5 years.
Once trained and if applicable the shift pattern, works on a 4 days on / 4 days off pattern with hours as follows:
- 4 day shifts 07:30 to 20:00 hours
- 4 late shifts 13:00 to 01:30 hours
- 4 night shifts 19:30 to 08:00 hours
Initially the role will be Monday to Friday.
What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-Time Working
Commitment to Diversity:
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Who We Are:
Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
What Makes Us Different:
Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.
Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Experience providing system administration for company/mission-critical IT systems
- Familiarity with Unix and Linux administration
- Experience supporting Microsoft Windows environments
- Knowledge of Oracle databases and SQL
- Experience with Netbackup or similar backup solutions
- Experience using LANDesk and/or ServiceNow call-logging and service management tools
- IT troubleshooting skills and ability to diagnose and resolve common problems
- Excellent communication and interpersonal skills
- Ability to prioritise, organise a busy workload and work under pressure
- Willingness to work shift patterns (including nights) when required
- UK Citizenship and minimum 5 years UK residency (eligible for role)
- Ability to obtain and hold UK Security Clearance (SC)
- ITIL Fundamentals / knowledge of ITIL practices
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
