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IT Support Engineer III
ZoomInfo seeks a highly-skilled, experienced, and motivated IT Support Engineer Level III to grow the Information Technology team. The IT Support Engineer Level III will provide Corporate IT support for the company. You will interact daily with employees at all levels of the organization and other support Analysts.
This individual will join the global Corporate IT team of a rapidly expanding organization with global locations. The ideal candidate is an experienced practitioner who is goal-oriented and strives to exceed expectations.
What you'll do
- Ability to resolve issues related to printing, desktop hardware, and connectivity issues
- Support sites remotely and on-site as needed and assist in managing other technologies
- Ability to work with a ticketing system and provide quality updates to internal customers and teams.
- Ability to troubleshoot/resolve issues in a timely manner
- Follow standard help desk procedures and recommend changes for continuous improvement.
- Install, make changes, and repair computer hardware and software
- Follow-up with employees to ensure issues are resolved
- Able to manage endpoints in an enterprise environment
- Experience deploying devices in JAMF and Intune
- Basic knowledge of network troubleshooting
- Provide employee customer assistance
- Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource
- Log all help desk interactions
- Working across time zones
- Responding to crisis situations in a timely manner
- Meeting team performance requirements
Core skills
- Problem-solving
- Customer service orientation
- Team interaction
- Attention to detail
- Adaptability
- Quick learner, thorough, accurate, organized, and productive, exercising extreme attention to detail
- Comfortable working in a fast-paced environment
- Must be highly motivated with the ability to self-start, prioritize, multi-task, and work in a team setting
- Oral and written communication skills
- Ability to work in English
- Able to mentor and coach junior level Support Engineers
- Basic scripting skills - Bash, PowerShell, Python.
What you'll bring
- Proven minimum of 7 years working experience in Information Technology
- Strong computer skills and interest
- Knowledge of Windows, Mac, and others
- Customer service orientation
- Experience with Gsuite, Slack, ServiceNow, Okta, and Zoom.us. for starters
- Strong troubleshooting and problem analysis
- Relevant certifications are a real bonus
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.
What We Do
Our platform empowers business-to-business sales, marketing, and recruiting professionals to hit their number by pairing best-in-class technology with unrivaled data coverage, accuracy, and depth of contacts. The company’s large and diversified customer base consists of over 20,000 customers from global enterprises, mid-market companies, and small businesses. On June 4, 2020, ZoomInfo became a publicly traded company, listing on Nasdaq as one of the largest technology initial public offerings of the past decade. Headquartered in Vancouver, Washington, ZoomInfo employs over 1,300 employees and has offices across the U.S. and in Israel. The company has been named a top place to work by Fortune, The Boston Globe, Inc., and numerous regional publications, and it has been recognized as one of the best software products by G2, a leading reviews publication for B2B solutions.
