IT Support Engineer (Autonomy)

Career Area:
Business Technologies, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary:
Provide site wide technology support for implemented infrastructure and systems for the Autonomous and Automation division's local and/or remote sites. Works closely with global IT services organization to ensure site IT support and services are delivered to agreed KPIs. Ensure all site-specific technology tasks for enterprise projects and site-specific projects are carried out to plan and scope.
What You Will Do:
Individuals assigned administration and/or maintenance of existing personal computer, server, Local Area or Wide Area Network, WEB, and/or distributed computing systems and infrastructure.

• Competent to perform all configuration, integration and system administration assignments without close supervision
• Provides project management, systems, and/or system administration leadership, guidance, and assistance to other team members
• Works on more complex technical problem identification and resolution, including responding to off-shift and weekend support calls
• Works independently on complex projects that span multiple infrastructure components
• Develops major infrastructure architectures released based on requirements gathered from system customers
• Performs integrated testing and acceptance of infrastructure components to ensure timely, quality results.
• Designs and implements processes, or process improvements, to aid in development and support
• Maintains documentation of site's technology environment to ensure consistency and predictability or services
• Assists customers with documentation, training and usability efforts

Skill Descriptors

• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
• Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
• Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.

Consideration for Top Candidates:

• 3-6+ years in infrastructure system administration, or equivalent support work
• Experience with Advanced Service Desk IT Support
• Demonstrate excellent planning, organizational, communication, and problem-solving skills
• Demonstrate a high level of multitasking skills
• Good understanding of various software tools, cloud, web technologies, and SDLC
• Understanding and knowledge of troubleshooting Networks
• Understanding and knowledge of troubleshooting compute and storage
• Knowledgeable in
  • Linux (Ubuntu and RHEL)
  • Windows Desktop and Server OS
  • Containers - Kubernetes or Docker
  • Azure Cloud Services
  • Amazon Web Services
  • Intel based hardware (workstations, laptops, servers)
  • WIFI networking access points
• Knowledgeable of common deployment processes and tools;
  • ServiceNow
  • Wireshark
  • Command line
  • SSH, FTP, SCTP, Putty, etc.
  • XRDP
  • Remmina
• Good understanding of information security
• Experienced with patch and vulnerability management
• Should have a good knowledge of ITIL/ITSM policies and procedures

What you Will Get:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Posting Dates:
September 6, 2024 - September 15, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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