Responsibilities:
Be the First Responder: Serve as the primary point of contact for all incoming IT support requests via our ticketing system, email, chat channels, or walk-ups, for all our employees.
Triage & Troubleshoot: Diagnose and resolve hardware, software, and basic network issues. Know when to fix it on the spot and when to escalate complex issues to the Tier 2/System Administration team.
Manage the User Lifecycle: Execute onboarding and offboarding processes. Create accounts in Active Directory/Google Workspace/MFA, configure workstations, and set up secure access.
Deploy & Maintain Hardware: Prepare, image, and deploy both Windows and Apple-based devices. Help procure and maintain office tech, including monitors, docking stations, conference room AV equipment, office cable management.
- Support Equipment Procurement: Help with local hardware/software vendor communication, coordination and procurement.
- Office Access: Maintain and support our office access systems used by employees and visitors.
- Server Room: Help maintain our local and relatively basic server room, including the systems which reside there.
Educate, Document & Automate: Write clear, simple "How-To" guides for our internal knowledge base to help users solve common problems on their own. Support the automation process for recurring tasks.
Relevant experience
- The Essentials: 3+ years of experience in an IT Helpdesk or customer-facing technical support role.
Customer-First Mindset: You possess excellent communication skills, and the patience to explain technical concepts to non-technical staff.
Core Tech Experience: Strong hands-on experience troubleshooting and administration of Windows, MacOS, Google suite, MS Office and related tools. Experience with AI-assisted automation.
Admin Basics: Familiarity with user, group and policies management in Active Directory and Google Admin console.
Hardware Fundamentals: A strong understanding of laptop hardware, peripherals, and basic network concepts (Wi-Fi, VPNs, IP addresses).
Bonus Points:
- Experience with working in as well as administration of IT Service Management tools like ManageEngine and Atlassian Jira.
Basic familiarity with running PowerShell commands and scripting.
Experience supporting Google Workspace (Gmail, Drive) in a corporate setting.
- Familiarity and basic understanding of ITIL
Relevant IT certifications.
Skills Required
- 3+ years of experience in an IT helpdesk or customer-facing technical support role
- Excellent communication skills and patience explaining technical concepts to non-technical staff
- Hands-on troubleshooting and administration of Windows, macOS, Google Workspace, Microsoft Office, and related tools
- Experience with AI-assisted automation
- Familiarity with user, group, and policy management in Active Directory and Google Admin Console
- Strong understanding of laptop hardware, peripherals, and basic network concepts including Wi-Fi, VPNs, and IP addresses
- Experience with IT service management tools such as ManageEngine and Atlassian Jira
- Basic PowerShell commands and scripting experience
- Corporate Google Workspace support experience, including Gmail and Drive
- Basic understanding of ITIL
- Relevant IT certifications
What We Do
From London to Singapore and from San Francisco to São Paulo, we help businesses enter new markets, explore new industries, and reach new milestones. We are driven by a deep-seated determination to be the best possible partner for our customers – giving you the support you need to capitalize on a world that’s changing at breakneck speed. Our mission is to provide innovators with a convenient and simple financial interface that enables payments to flow freely and invisibly across borders. We offer a wide range of services, including payment gateway, card acquiring, business accounts, card issuing, alternative payment methods, and more. That’s the reason why we are called Unlimit: we provide unlimited growth opportunities for our customers, freeing them from the payment constraints. Unlimit - Borderless Payments
