The Role
The IT Support Coordinator provides first-line support for end users, troubleshooting hardware, software, and network issues, managing IT resources, and ensuring compliance with security policies. Responsibilities include provisioning equipment, user access management, and updating technical documentation.
Summary Generated by Built In
ABOUT US
At Vida, we help people get better- and we're helping the healthcare system get better, too.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.
**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.
Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position.
All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Job postings at Vida are evergreen and will remain open through end of year, until filled.
As a core member of our IT team, you will be the first line of support for our end users, ensuring they have the tools and assistance needed to stay productive. Your success in this role will be driven by exceptional customer service skills, a strong understanding of IT best practices and a proven ability to manage technology support and device lifecycles. With in-depth expertise in hardware, software, IT systems and security best practices, you will play a key role in maintaining daily IT operations. These operations include equipment provisioning, user access management and endpoint maintenance.
Responsibilities:
- Serve as the first point of contact for troubleshooting hardware, software and network issues; ensuring prompt and reliable resolution of employee requests.
- Provision new hire IT resources, hardware, applications and SaaS tools while ensuring security configurations align with company policies.
- Support IT security policies by assisting with access control management, device security compliance and responding to security-related inquiries.
- Help evaluate new systems and services that can make our organization more efficient and secure.
- Update the IT internal wiki with technical documentation, knowledge base and team procedures on a regular basis.
- Contribute to larger IT projects to improve our end-user experience.
Qualifications:
- Associates degree and or tech certifications preferred.
- 2-4 years of experience in a tier 1 IT helpdesk position required.
- In-depth knowledge of provisioning, monitoring and supporting Macbook and Chromebook devices.
- Strong experience with SaaS technologies: Okta, Google Workspace Administration, Slack, Atlassian Products, Jamf/Kandji.
- Hands-on experience with managing company-wide IT services such as MDM and SSO, with an understanding of endpoint security controls.
- Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences.
- Proven ability to troubleshoot and resolve technical issues while maintaining a security-first mindset.
- Prior experience or knowledge of working in a regulated industry such as healthcare or finance, with an understanding of security and compliance requirements (e.g., HIPAA, SOC 2, or ISO 27001) is preferred.
Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.
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Skills Required
- Associates degree and/or tech certifications preferred
- 2-4 years of experience in a tier 1 IT helpdesk position required
- In-depth knowledge of provisioning, monitoring and supporting Macbook and Chromebook devices
- Strong experience with SaaS technologies: Okta, Google Workspace Administration, Slack, Atlassian Products, Jamf/Kandji
- Hands-on experience with managing company-wide IT services such as MDM and SSO
- Excellent written and verbal communication skills
- Proven ability to troubleshoot and resolve technical issues
- Prior experience working in a regulated industry such as healthcare or finance preferred
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The Company
What We Do
Vida is a virtual care company that combines a human-centric approach with technology to address chronic and co-occurring physical and behavioral health conditions. We provide personalized chronic condition management combined with health coaching and therapy through a mobile and online platform that supports individuals in managing and significantly improving conditions such as diabetes, hypertension, obesity, depression, anxiety, etc. Our platform integrates deeply individual expert care with machine learning and remote monitoring to deliver lasting behavior change, health outcomes and cost savings. Vida is in the business of enabling self-insured employers, health plans and providers to take better care of their employees and members. We are trusted by Fortune 1000 companies, major national payers, and large providers to activate, engage, and empower their employees to live their healthiest lives. Based in San Francisco, CA, Vida is backed by investors including Khosla Ventures, StartX, Aspect Ventures, Canvas, Workday, and Nokia.
