IT Support Consultant, Technical Enablement

WHAT MAKES US, US  

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!  

At its foundation, SimCorp is guided by our values – caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. 

If you like what we’re saying, keep reading! 

WHY THIS ROLE IS IMPORTANT TO US 

As a global leader in our space, SimCorp is on a journey to transform from a traditional enterprise software company into a technology-enabled services business, while maintaining our double-digit, highly profitable growth. To further support and drive this journey, we are transitioning to a horizontal delivery model, aligned to client outcomes. Within this setup, the Technical Enablement team plays a critical role in ensuring that value stream teams have the technical foundations, tooling, infrastructure, and support needed to deliver efficiently and reliably. 

We are looking for an IT Support Consultant who enjoys solving complex technical problems, thrives in a collaborative environment, and takes ownership of issues from start to finish. 

The Technical Enablement team is often the last point of escalation when delivery teams encounter technical challenges. As an IT Support Consultant, you will act as a trusted technical partner, helping teams navigate infrastructure, tooling, testing, and configuration-related issues. 

You will investigate problems, coordinate with specialist teams when required, and ensure issues are followed through to resolution. Success in this role requires strong analytical skills, a structured troubleshooting mindset, and the ability to communicate effectively with both technical and non-technical stakeholders. 

This is not a traditional helpdesk role. You will be expected to understand technical systems, read and debug code when needed, and contribute to improving the reliability and efficiency of our delivery environment. 

WHAT YOU WILL BE RESPONSIBLE FOR 

• Provide first-line technical support for infrastructure, tooling, environments, and development processes. 

• Investigate, troubleshoot, and coordinate resolution of technical issues, collaborating with cross-functional teams. 

• Take ownership of problems from initial investigation through successful resolution. 

• Support and maintain test environments and end-to-end infrastructure. 

• Monitor automated test executions and analyze failures to identify root causes. 

• Collaborate with software engineers, architects, business consultants, and product teams to resolve delivery blockers. 

• Assist business consultants in working with configuration and DevOps-based development practices. 

• Contribute to continuous improvement initiatives that increase efficiency, quality, and delivery reliability. 

WHAT WE VALUE 

Your high-quality communication, coordination and interpersonal skills will enable you to direct all activities to planned outcomes. As our preferred candidate, you will have:   

• Experience in technical support, application support, IT operations, software delivery, DevOps, or a similar technical role. 

• Strong troubleshooting and problem-solving skills, with the ability to investigate incidents and identify root causes. 

• Ability to take ownership of issues and drive them through to resolution, coordinating with multiple stakeholders when needed. 

• Basic understanding of software development principles and the software delivery lifecycle. 

• Experience with, or willingness to work with, technologies and tools such as:  

• C# or another object-oriented programming language 

• Git and source control systems 

• Test automation frameworks 

• CI/CD pipelines and DevOps practices 

• Azure DevOps or similar platforms 

• Scripting languages (PowerShell, Bash, Python, etc.) 

• Infrastructure, application, and environment troubleshooting 

• Monitoring and logging tools 

• SQL and database fundamentals 

• Ability to read, understand, and debug code, even if software development is not your primary role. 

• Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences. 

• Proactive, collaborative, and comfortable working in an Agile environment. 

• A continuous improvement mindset, with a focus on increasing efficiency, quality, and delivery reliability. 

BENEFITS  

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. SimCorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.  

There is never just only one route - we practice a personalized approach to professional development to support the direction you want to take. 

Compensation ranges are being disclosed at the initial stage of candidate engagement.  

Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career  

NEXT STEPS     

Please send us your application in English via our career site.  

Please note that only applications sent through our system will be processed.   

At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.    

For any questions you are welcome to contact Hanna Brzózka, Lead Talent Acquisition Partner, at "[email protected]". If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. 

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.   

WHO WE ARE    

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 4,000+ colleagues with a broad range of nationalities, education, professional experiences, ages, and backgrounds in general.   

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.