The Role
Provide first-line hardware, software, and network support; configure new employee workstations and user accounts; manage devices via MDM and inventory; create IT documentation and deliver basic training; escalate complex issues and assist with AV and vendor coordination while ensuring IT policy compliance.
Summary Generated by Built In
Role Overview
As an IT Support Associate, you will be the primary point of contact for all technical needs across the organization. You will provide first-line hardware, software, and network support, ensuring minimal downtime and an exceptional end-user experience. This role requires sharp troubleshooting skills, strong organization, and a customer-first mindset.
Key Responsibilities
Technical Support: Respond to IT requests via email, chat, or phone; diagnose and resolve hardware, software, and network issues.
Onboarding & Setup: Configure new employee workstations, manage user accounts, and deploy business applications. Device Management: Maintain user laptops via MDM (Mobile Device Management) and track hardware in the device inventory sheet.
Documentation & Training: Create IT knowledge base articles/SOPs and provide basic systems training to staff.
Vendor & Infrastructure Support: Escalate complex issues to IT vendors, assist with AV setup for meeting rooms, and ensure compliance with IT security policies.
Qualifications
Customer-Centric Troubleshooting: Strong problem-solving skills combined with excellent communication and an empathetic approach to helping users.
Highly Organized: Ability to multi-task, prioritize IT tickets independently, and maintain accurate inventory records. Technical Fundamentals: Familiarity with operating systems, basic networking, MDM software, and troubleshooting a variety of hardware/mobile devices.
Skills Required
- Strong problem-solving skills and excellent communication with a customer-first mindset
- Highly organized; ability to multi-task, prioritize IT tickets independently, and maintain accurate inventory records
- Familiarity with operating systems and basic networking fundamentals
- Experience with MDM (Mobile Device Management) software and troubleshooting mobile/hardware devices
- Ability to create documentation, SOPs, and provide basic systems training
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
