Big challenges need bold thinkers.
If you’re someone who sees problems as opportunities, you’ll thrive here. RESPEC is 100% employee-owned, which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we’ve tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability.
At RESPEC, you’ll work alongside clients to take on critical problems. Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems.
We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you’ll fit right in.
We do not accept unsolicited resumes from third-party recruiters.
Job DescriptionRESPEC has an immediate opening for an IT Support Analyst to join our team in Colorado Springs or Denver, Colorado. If you’re looking for a collaborative culture where you can make an impact and be an employee-owner, then take a look at RESPEC!
Summary: IT Support Analyst provides frontline, primary technical support to end users on various technical issues relating to hardware, software, and peripherals. This individual will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to IT service level agreements (SLAs).
The IT Support Analyst performs root-cause analysis, develops checklists for typical problems, and recommends procedures and controls for problem prevention. Multiple platforms, including desktops, laptops, mobile devices, and videoconferencing equipment, are supported by this individual. The successful candidate will work independently, share information, and assist other IT staff with work orders.
- Provide exceptional customer service in person or by telephone or email
- Resolve service desk issues including troubleshooting hardware and software issues
- Review daily IT operational checklists to ensure that systems are running properly
- Configure and deploy devices, software, telephones, and other technologies to employees
- Perform tasks related to IT access and identity
- 2-plus years of experience in working in an IT service or operations support role
- Proficiency in current Microsoft Office and Windows desktop and server technologies
- Ability to articulate technical situations through verbal and written communication
- Experience with business-class printing and conference-room solutions
- Mobile device management and troubleshooting abilities
- Sound understanding of business-level IT security practices
- Personal compute device hardware experience.
Compensation and Benefits: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package that consists of medical, vision, and dental insurance; holidays; paid leave; 401(k) Plan and Employee Stock Ownership Plan (ESOP); continuing education; and professional societies. RESPEC is a 100% employee-owned company and employees are eligible for participation in the ESOP after a qualifying period.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 2+ years of experience in an IT service or operations support role
- Proficiency in Microsoft Office and Windows desktop and server technologies
- Ability to articulate technical situations through verbal and written communication
- Experience with business-class printing and conference-room solutions
- Mobile device management and troubleshooting abilities
- Sound understanding of business-level IT security practices
- Personal compute device hardware experience
RESPEC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RESPEC and has not been reviewed or approved by RESPEC.
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Retirement Support — - Retirement Support: Retirement benefits are positioned as a meaningful part of total rewards through the combination of an ESOP and a 401(k). Long-term wealth-building potential is emphasized as a differentiator versus base-salary-only comparisons.
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Healthcare Strength — - Healthcare Strength: Core medical, dental, and vision coverage is presented as a standard, comprehensive foundation. Additional protection coverage (life and disability) is also included, strengthening the overall benefits stack.
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Fair & Transparent Compensation — - Fair & Transparent Compensation: Pay is characterized as generally fair-to-good when viewed across roles and in combination with total rewards. Clear salary ranges appearing in some job postings further support expectations-setting for certain positions.
RESPEC Insights
What We Do
In a world where one superhero can handle almost any problem, our entire team of award-winning technology experts is on a mission to make your business better. With extra vision to see solutions that others can’t and vast knowledge to bridge the gaps that others don’t, we’re transformers with the know-how to solve the world’s hardest problems. At RESPEC, we thrive on technology and making our clients successful. This is why we do what we do. From the depths of a cavern to the heights of a volcano, from an antiquated computer system to a business in dire need of re-engineering, our technical and business experts find solutions for extreme situations... like the time we cleansed and migrated 100 million rows of legacy data or the time we protected Mt. Rushmore. Know-How is Everything. We use our resourcefulness and vast experience to solve problems. It’s called know-how. And when you have it, problems aren’t problems at all. Know-how defines the core of who we are. It is how our clients see us. Know-how speaks to ingenuity, aptitude, and skill—it is not merely knowledge; it is knowledge on how to get things done. Imagine having access to a think tank with hundreds of diversely talented engineers, scientists, programmers, and developers under one roof—that’s RESPEC. Each team member is highly trained and skilled in understanding and applying the laws of a specific universe to solve any kind of problem. That’s why we have to talk about our team in terms of superheroes.
