Ray White Corporate in the Brisbane CBD is seeking a motivated IT Support Analyst to join our IT Operations team. This exciting opportunity offers the chance to work across diverse business areas, gaining valuable experience with a wide range of hardware and applications.
Objectives of this role
The IT Support Analyst will serve as a key point of contact for technical support within the Brisbane corporate team. This role will involve close collaboration with the greater support team to efficiently diagnose and resolve technical issues, recommend suitable solutions, and deliver exceptional customer service and user support for a wide range of computer applications and platforms.
The ideal candidates responsibilities will include
- Providing timely and effective technical support via phone, email, and in-person interactions.
- Troubleshooting hardware, software, and network problems.
- Assisting users with computer application and platform inquiries.
- Escalating complex issues to the IT Service Desk Manager or other appropriate teams.
- Documenting support interactions and resolutions in the service desk ticketing system.
- Maintaining an up-to-date knowledge base of technical solutions and procedures.
- Contributing to the development and implementation of IT support policies and procedures.
- Participating in team projects and initiatives aimed at improving service delivery.
Personal attributes
A resilient and adaptable team player with strong technical, communication, and problem-solving skills coupled with the ability to work under pressure.
Essential skills
- End-User Support: Provide technical support to end-users for Windows 11 systems, troubleshooting hardware, software, and network connectivity issues.
- Software Deployment: Deploy and manage software applications using MDM, scripts or local deployment.
- Troubleshooting: Diagnose and resolve technical problems related to operating systems, applications, and network connectivity.
- Network Fundamentals: Basic understanding of network protocols (TCP/IP, DNS, DHCP) and network troubleshooting tools.
- Documentation: Maintain accurate records of support interactions, troubleshooting steps, and knowledge base articles.
- Collaboration: Work effectively with other IT team members and end-users to resolve technical issues.
Desirable Skills
- Mobile Device Management (MDM): Experience with AirWatch/VMware Workspace ONE for device enrollment, configuration, and security.
- macOS Support: Knowledge of macOS troubleshooting and administration.
- Google Workspace Administration: Perform basic administrative tasks within Google Workspace, such as user account management and application configuration.
- SaaS Application Support: Experience supporting and troubleshooting various SaaS applications.
- Scripting/Automation: Basic scripting skills (PowerShell, Python, etc.) for automating tasks.
- Audio Visual/Live Streaming: Knowledge of AV equipment and live streaming technologies.
The Ray White Group encompasses a collection of diverse yet interconnected businesses, united by a shared heritage that dates back to 1902. Our journey commenced in the humblest setting of Crows Nest, a frontier town in regional Queensland, where the first Ray White office originated. Over the course of over 120 years, we have experienced remarkable growth, currently 12 businesses within the group, more than 1,000 offices in our network, and close to 300 corporate team members. Our corporate teams are spread across Australia and New Zealand, with offices in most capital cities.
Skills Required
- Provide technical support to end-users for Windows 11 systems
- Deploy and manage software applications using MDM
- Diagnose and resolve technical problems related to operating systems and applications
- Maintain accurate records of support interactions
- Basic understanding of network protocols
What We Do
Ray White is a market-leading real estate agency group and property investment business, operating throughout Australia, New Zealand, Indonesia and Hong Kong. We are a fourth-generation family-owned and led business, founded in 1902 in Crows Nest, Queensland. Our original office - the Shed - in Crows Nest still stands today. There are over 12,000 members of the Ray White family. Our members span all areas of real estate agency activities, including residential, commercial and rural property sales and management. Our specialist businesses focus on specific market sectors such as valuations, marine, and insurance. We are a partner in HTL Property, delivering specialised integrated services for the hotel industry and its investors throughout Australia. RW Capital invests on behalf of the White Family, and institutional and private investors, into private credit, real estate private equity and private equity. We seek to provide all of our members with a family experience that supports leadership, embraces curiosity, and is a springboard for them to reach heights that they might not have thought achievable. We recorded our strongest year of growth and transaction activity in the financial year ending 30 June 2024. Our market share of residential property sales in Australia and New Zealand is at a record high of 14.4%, more than twice the second-largest group.
