IT Support Analyst

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated IT Support Analyst to serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. This position will support the end users in all offices.

We’re looking for someone with:

• Outstanding customer service skills with the ability to speak about complex issues in a down-to-earth manner.
• Good knowledge of current Windows Operating System.
• Good knowledge of Microsoft 365 office suite.
• Experience with PC hardware build and troubleshooting.
• Familiarity with Apple & Android mobile devices.
• Own transport as this role supports multiple sites.
• Experience of ServiceDesk (preferable).
• Experience in OpenGI or Applied Epic applications would be preferable.
• BA or BS degree preferred or equivalent experience.
• 3+ years of experience working for a corporate level service desk.

Using these skills, you’ll be:

• Setting up and testing PCs for new and existing users to ensure smooth onboarding and ongoing performance.
• Responding to hardware and software issues, diagnosing problems, and delivering effective solutions.
• Supporting and contributing to corporate initiatives as directed by your manager, including testing and documentation.
• Assisting with the management and maintenance of mobile devices across the organisation.
• Providing day-to-day IT support to team members and collaborating to resolve technical challenges.
• Supporting a wide range of technology products and services, including troubleshooting, user guidance, and policy communication.
• Identifying the most efficient and effective ways to resolve technical issues for users.
• Logging, updating, and closing support tickets in ServiceNow, ensuring accurate documentation and timely resolution.
• Handling work orders of varying complexity, escalating high-priority or complex issues when required.
• Delivering onsite IT support for the Midland offices.
• Managing and maintaining IT equipment within the Midland offices to ensure reliability and availability.   

Who is NFP?
With over 1,000 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perk

The great benefits we offer:

Finances
It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance
We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working
• Generous annual leave allowance

Health and wellbeing
We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work
At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social
It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging
We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.