Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands.
The chosen candidate will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations, systems and networks meet Company and user requirements.
IT Support Analyst Essential Duties and Responsibilities
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include, but are not limited to, the following;
- Administer end-user workstations and support end-user activities (Windows/Mac)
- Enter, track, resolve, triage, escalate incidents entered into company ITSM solution when reported
- Onboarding/off boarding Users
- Maintain Confidentiality regarding information being processed, stored, or accessed by the end-users on the network.
- Investigate user problems and identify source; determine possible solutions; test and implement solutions.
- Act as second level support for IT Support Technicians.
- Produce/Support Virtual Meetings
- Perform off-site hardware upgrades when applicable.
- Perform software and application installations and upgrades.
- Create and upkeep IT knowledge base articles
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues.
- On-call rotation
- Mobility Maintenance
- Equipment Tracking
- Skill in organizing resources and establishing priorities.
- Excellent verbal and written communication skills.
- Ability to learn and support new systems and applications.
IT Support Analyst Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High School Diploma or equivalent required. Associate’s degree from a two-year college or technical school in a related field preferred.
- A minimum of two (2) years of professional experience in an Information Technology support role.
- Information Technology skills, including Microsoft Office, Windows, Mac, TCP/IP and VPN.
- Ability to communicate technical information to non-technical personnel.
- Must be self-driven
- Physical Requirements: Normal, corrective vision range; ability to see color and distinguish letters, numbers and symbols. Frequently required to sit, stand, walk, talk, hear, bend, crawl and reach. Ability to reach with hands and arms. Occasionally lift and/or move up to 50 pounds.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
Since its inception in 1932, Rocky Brands, Inc. (NASDAQ: RCKY) has grown into a global enterprise with distribution to more than 70 countries.
The Global Headquarters, located in the historic town of Nelsonville, OH employs about 400 residents, with more than 2,800 employees worldwide, including offices in Westwood, MA, our own factory in Rock Island, IL and several international locations. The global Rocky Brands team operate in offices and facilities in Canada, China, Australia, United Kingdom, Puerto Rico, Dominican Republic and more.
At Rocky Brands, Inc., we design, develop, manufacture and market premium quality footwear and apparel. We are focused on growing our brands through product innovation, targeted sponsorships and social interaction with our consumers. We market compelling brands with innovative product lines that enhance consumers’ life experiences, resulting in a lifetime loyalty to Rocky Brands, Inc.
The Rocky Brands family of brands includes Rocky®, Georgia Boot®, Durango®, The Original Muck Boot Company®, XTRATUF®, Servus®, NEOS®, Ranger® and Lehigh Outfitters®.
Our vision is to become a global leader in the apparel and footwear markets with increasingly profitable organic sales growth.
