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Filevine is a top-rated cloud-based case management solution for small and midsize legal firms and legal professionals.
The Role
Six-month IT help desk internship providing end-user support via ticketing, Slack, and in-person; assist onboarding/offboarding, manage endpoints and MDM (Intune, Kandji), perform audits, support AV/conferencing, and contribute to IT projects to improve efficiency.
Summary Generated by Built In
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Department Statement:
The IT team is looking for an IT professional to join our team in the SLC office as an IT Help Desk Administrator. You will report to our IT Manager and help support the SLC office and our remote workforce while working closely with the broader IT team on all global initiatives.
Job Summary:
We pride ourselves on providing excellent IT service to our end-users, so having customer service at the forefront of everything you do is important. You'll be dedicated to seeking out and learning new technologies and solutions that can add new value to the corporation and the team. There will also be project management aspects to this role, so your ability to organize and prioritize without daily oversight is vital. Please note this is a 6-month Internship
Responsibilities:
- Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support
- Assist with the IT-related aspects of employee onboarding and off-boarding processes. This includes: Provisioning system access, setting up and configuring user workstations, handling hardware inventory and asset shipping logistics, assisting with first-day IT onboarding sessions, assisting with access termination, coordinating related IT communications throughout these processes
- Working hands-on with endpoints and MDM systems (Intune and Kandji), while performing regular audits to ensure accuracy and compliance with company policies
- Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
- Provide/assist AV support for company-wide meetings/events and after-hours emergency on call support
Qualifications
- Desire to work in a fast-paced, corporate IT environment
- Knowledge of the macOS ecosystem and Windows
- Knowledge in MDM solutions (bonus points for certifications)
- Exposure to common core IT systems and other IT management tools
- Willing to work with ticketing or helpdesk systems
- Experience with troubleshooting AV and conferencing equipment
- Ability to think critically, communicate well, and take initiatives
- Understand networking infrastructures, terminology, and hardware
- Awareness of standard corporate security practices (bonus points for security certifications).
Preferred Qualifications:
- Associate’s in Computer Science or related field
- Certifications and/or training related to networking are preferred(A+, Network+)
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at [email protected]
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected]
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
Skills Required
- Customer service and timely end-user support via ticketing systems and Slack
- Knowledge of the macOS ecosystem and Windows
- Experience working with endpoints and MDM systems (Intune, Kandji)
- Willingness to use ticketing/helpdesk systems
- Experience troubleshooting AV and conferencing equipment
- Understanding of networking infrastructure, terminology, and hardware
- Ability to think critically, communicate well, and take initiative
- Awareness of standard corporate security practices
- Knowledge of MDM solutions certifications (bonus)
- Associate's degree in Computer Science or related field
- Certifications/training related to networking (A+, Network+)
Filevine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Filevine and has not been reviewed or approved by Filevine.
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Healthcare Strength — Health coverage is described as covering the major bases (medical, dental, vision) and is often framed as decent quality. In some cases, premiums and copays are portrayed as relatively favorable, suggesting tangible value from the plans.
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Parental & Family Support — Paid parental leave is positioned as a standard, clearly offered benefit. The presence of parental leave alongside disability coverage signals baseline family-support provisions typical of growth-stage tech employers.
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Fair & Transparent Compensation — Compensation is sometimes framed as fair or reasonable relative to role expectations, with technical roles in particular appearing closer to market-aligned ranges. This creates pockets where pay is perceived as competitive even if not consistently top-of-market across the company.
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The Company
What We Do
Filevine is case management software built for and inspired by real attorneys. As a fully-featured suite of tools, it comes ready to manage every part of a moving case. Assign tasks, upload files or images, monitor staff productivity, and communicate with your client directly from within their case file. Our software is built on the truth that every law firm functions differently. That’s why Filevine is so customizable. Build new case-type templates, design automatic workflows, and receive customized reports on a schedule that fits your needs. Accessing your information is never a problem, because Filevine is hosted on The Cloud. To ensure security, your law firm’s data is protected through state-of-the-art encryption on redundant servers. All you need to get started is an internet connection and your favorite web browser. Learn more at filevine.com.
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