Job Summary:
The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities, and the ability to communicate technical information to non-technical users.
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
Key Responsibilities:
• Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
• Answer and respond to and resolve help desk requests in a timely manner.
• Analyze and troubleshoot complex technical problems and provide effective solutions.
• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
• Perform routine maintenance on computer systems, such as backups and software updates.
• Manage user accounts and permissions across various systems and applications.
• Participate in the development and implementation of IT policies and procedures.
• Document and maintain a knowledge base of common issues and solutions.
• Assist with the testing and implementation of new software and hardware.
• 24/7 On-Call IT Support rotation.
• Travel to client locations in the local area.
Qualifications:
• 2+ years of experience in IT support or related role.
• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
• Experience with server administration and virtualization technologies.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills.
• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
• Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.
Skills Required
- 2+ years of experience in IT support or related role
- Strong technical skills in Windows and/or Mac operating systems
- Strong technical skills in Microsoft Office
- Strong technical skills in Active Directory
- Strong technical skills in network technologies
- Experience with server administration and virtualization technologies
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
- Strong problem-solving and analytical skills
- Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA
- Bachelor's or Associate degree in Computer Science, Information Technology, or related field
What We Do
At HCTec, healthcare IT is our expertise, and people are our core. We have a mission to discover, develop, and deliver dynamic people and innovative solutions to enhance healthcare services and patient care. We provide HIT resources and solutions that fit your specific need, producing measurable results. HCTec is an industry-leading provider of healthcare IT workforce optimization solutions, including specialized skills-staffing, consulting, and managed services. Our solutions help hospitals reduce operating costs, improve quality, and optimize labor forces across a wide range of mission-critical clinical, business applications, and technical services. Visit our website today to learn more.
